Znuny Integration
Give your Znuny customers instant AI answers before they open a ticket
Overview
Znuny is an open source help desk and ticket system, and the continuation of OTRS Community Edition. The Asyntai add-on puts the AI chat on the Znuny customer interface, where your customers open and follow their tickets.
Asyntai answers your customers day and night, in more than 80 languages, from the knowledge you give it: your website, your documents and your frequent questions. Common requests get an answer at once, and your agents keep their time for the tickets that need a person.
How It Works
The add-on adds the Asyntai chat to the customer interface. You can also show it on the customer login page and in the agent interface. It updates the Content Security Policy of these pages for you, so the chat loads without any change to your server.
Your knowledge base is built in the Asyntai dashboard. Add your guides, policies and FAQ as files, pages or questions, and the chat answers from them.
Requirements
- Znuny 7.0, 7.1, 7.2 or 7.3
- An Asyntai account. The free plan is enough to start, and you can create it from the add-on.
- A Znuny agent in the admin group
Installation
Follow these steps to add Asyntai to Znuny:
Install the Package
Download AsyntaiAIChatbot-1.0.0.opm. In Znuny, open Admin → Package Manager, choose the file and press Install Package. You can also run bin/znuny.Console.pl Admin::Package::Install AsyntaiAIChatbot-1.0.0.opm as the Znuny user.
Open the Asyntai Page
Open Admin → Asyntai AI Chatbot. You find it in the Communication & Notifications group of the admin overview.
Connect Your Account
Press Get started. Create a free Asyntai account or sign in. When the window closes, the chat is live on the customer interface.
Settings
Open Admin → Asyntai AI Chatbot to choose where the chat appears:
- Customer interface — your customers get instant answers before they open a ticket. On by default.
- Customer login page — visitors can ask questions before they sign in.
- Agent interface — agents and administrators see the chat too.
Press Open Asyntai Panel to add knowledge, change how the AI answers, change the look of the chat and read the chat logs.
The same settings are also in the System Configuration, under Frontend → Base → Asyntai.
Tip: Add your most common ticket topics to the Knowledge Base in the Asyntai dashboard. The chat then answers them for your customers directly.
Removing It
Press Reset on the Asyntai page to disconnect your Asyntai account. The chat disappears from every page at once. To remove the add-on, open Admin → Package Manager and press Uninstall next to AsyntaiAIChatbot. Uninstall removes the add-on settings and puts the Content Security Policy back as it was.
Plans & Pricing
The add-on is free. It works with every Asyntai plan, and the free plan is enough to start. View pricing.
Need Help?
If you have any questions or run into issues, contact us at [email protected].