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Ask AI

RingCentral Integration

An AI assistant that answers your team's questions inside RingCentral team chat

Create Account

Overview

The Asyntai bot answers questions inside RingCentral team chat. Somebody asks in a team or in a direct message, and the answer comes back from your own content: your website, your uploaded documents and your help centre articles. Your team gets the right answer in the same place where they already talk.

AI disclaimer: Answers in RingCentral are generated by AI. They may sometimes be inaccurate or incomplete and should be verified before you rely on them, especially for important decisions.

How It Works

Asyntai runs the bot for you, so there is nothing to install on a server. When somebody writes to the bot, RingCentral passes the question to Asyntai. Asyntai finds the answer in your content and posts it back into the same chat. Each person and each chat gets their own conversation, so follow-up questions are understood against what came before.

Requirements

  • An Asyntai account. Creating one is free, and the Free plan is enough to test the bot.
  • A RingCentral account that includes team messaging
  • A RingCentral administrator, or a user who is allowed to install apps

Installation

Follow these steps to add Asyntai to RingCentral:

1

Install the App

Open the RingCentral App Gallery, search for Asyntai and click Install. RingCentral asks you to approve the app for your account.

2

Connect Your Asyntai Account

After the install, RingCentral opens the Asyntai connect page. Sign in to Asyntai, or create an account in a few seconds, and choose which website the bot should answer from. One connection covers every chat in your RingCentral account.

3

Ask a Question

Open RingCentral and send the Asyntai bot a direct message. In a team, add the bot to the team, then mention it and ask:

@Asyntai what is our refund policy?

Tip: If you closed the connect page, send the bot any message. It replies with a new connect link.

Tip: Point the AI at your internal documents, questions and answers, and your handbook from your Asyntai Dashboard so it answers questions specific to your team and your processes.

Where the Bot Answers

  • In a direct message. Every message reaches the bot, so a person can ask a private question.
  • In a team. The bot answers when somebody mentions it, so it stays out of the normal team conversation.

Commands

  • help shows what the bot does. If it is not connected yet, it shows the connect link again.

What the Bot Can Do

  • Answer team questions at once, day and night, in teams and in direct messages
  • Reply in the language of the question
  • Keep the context of a conversation, so short follow-up questions still work
  • Answer from your own website, documents, questions and answers, and instructions

Example Use Cases

  • Support and sales staff: get the answer about a product, price or policy while the customer is still on the phone
  • New staff: new people ask the bot about policies, tools and processes
  • Internal help desk: the bot takes the repeated questions, so your team answers the rest
  • Teams in several countries: everyone asks in their own language and is answered in it

The Same Account Answers Your Website Visitors

The content behind this bot also powers the Asyntai chat widget on your public website. Add one snippet to your site, and visitors get answers from the same knowledge, with no extra setup. How to add the widget.

Plans & Pricing

The RingCentral bot works on every Asyntai plan, including the Free plan. Each plan includes a monthly number of messages, shared across your website widget and all your integrations. Paid plans raise that number. View pricing.

Removing the Bot

Uninstall Asyntai from the RingCentral App Gallery. This removes the bot from every chat in your account. To keep the bot installed but link it to a different website, disconnect RingCentral in your Asyntai dashboard, then send the bot a message to get a new connect link.

Need Help?

If you have any questions or run into issues, contact us at [email protected].