Let your AI schedule appointments and reservations with website visitors
Bookings allow your AI to schedule appointments or reservations with visitors directly in the chat. Visitors can see your availability and book without leaving your website.
Choose between two booking systems:
When you first visit the Bookings page, you'll be asked to choose your booking system:
Our built-in booking system gives you a full calendar experience directly in the chat widget. Visitors can browse availability, pick a date and time, and book — all without leaving your website.
Choose the mode that fits your business when enabling bookings.
Best for services with specific time slots.
Best for multi-day stays and reservations.
Tip: You can change the booking mode later in Settings, but existing bookings will remain as they are.
Create different service or room types that visitors can choose from when booking.
When multiple booking types are active, visitors select their preferred option before completing the booking form. In daily mode, each room type tracks its own availability independently — when Standard Rooms sell out, Suites can still be booked.
Display prices for your booking types and let visitors see the total cost.
Note: Currency is a display setting. Bookings does not process payments — use your own payment system for collecting fees.
Define when you're available for bookings:
Customize how bookings work for your needs:
Name what visitors are booking (e.g., "Consultation", "Demo", "Meeting", "Appointment").
Set the default length for each appointment (e.g., 30 minutes, 1 hour). Used in hourly mode.
How far in advance visitors can book. For example, 30 days means they can book up to a month ahead.
Maximum concurrent bookings per time slot (hourly mode). In daily mode, capacity is set per room type.
Choose whether visitors must provide a phone number when booking.
Set your timezone for displaying availability correctly. Choose a currency for displaying prices.
Choose between 12-hour (9:00 AM) or 24-hour (09:00) time display.
The Bookings dashboard shows all appointments in a calendar view:
A typical booking goes through these stages:
Other statuses include:
Click any booking to view full details:
Date, time, duration, and service name displayed prominently.
Name, email, phone (if provided), and any notes from the visitor.
Link to the full conversation where the booking was made.
Confirm, complete, cancel, or mark as no-show with one click.
Stay informed about new bookings:
Tip: Use a shared inbox or distribution list as the notification email if multiple team members handle appointments.
Block entire days or individual time slots when you're unavailable:
Block specific time slots while keeping the rest of the day available. Useful when you have a conflicting meeting or appointment during a particular time.
Blocked dates and slots override your regular availability schedule. Visitors won't see blocked times as available options.
Note: Already-booked appointments remain valid when you block dates or times. Blocking only prevents new bookings.
Share your public booking calendar link with visitors so they can book directly without going through the chat. The public calendar displays your availability, booking types with prices, and allows visitors to select a time and submit their booking request.
To get your public booking link, go to the Bookings page and click the "Share Link" button. You can copy the link and share it on your website, social media, or email signatures.
If you already use an external booking platform (Calendly, Booking.com, Cal.com, etc.), you can connect it instead of using the built-in calendar.
You can choose the external system when first enabling bookings, or switch to it later:
Choose how the external booking page is shown to visitors when the AI triggers the booking option in the chat:
Visitors see an "Open Calendar" button in the chat. Clicking it opens your booking page in a new browser tab. This is the default option.
Visitors see an "Open Calendar" button in the chat. Clicking it opens your booking page in a popup overlay on the same page — visitors never leave your website. Great for Calendly and similar services.
Your booking page is embedded directly inside the chat message as an iframe. Visitors can interact with it without clicking any button. Best for services with responsive/mobile-friendly booking pages.
You can change the display mode on the Bookings page or in Bookings Settings. The change takes effect immediately for new conversations.
Tip: The Popup mode works best for most external booking services like Calendly, as it gives the booking page enough space while keeping visitors on your website.
Note: You can enter just the domain (e.g., booking.com/your-hotel) and it will automatically be converted to a full URL with https://.
The AI offers to schedule an appointment when visitors express interest in: