Standard & Pro Plans
Don't want to add images one at a time?
Turn on
Dynamic Images to let the chatbot automatically use any image URL it finds in its knowledge base (crawled pages, uploaded files, connected integrations). Works alongside the curated images you add on this page.
Overview
Include Images lets your AI chatbot show images during conversations. Add product photos, diagrams, screenshots, or any visual content - the AI will automatically display relevant images when visitors ask related questions.
Each image needs a description that tells the AI when to show it. The better your description, the more accurately the AI will know when to display the image.
How It Works
- Add an image - Paste the image URL and write a description
- AI learns context - The description tells the AI when to show it
- Automatic display - AI shows the image when visitors ask relevant questions
Adding an Image
To add an image, you need two things:
Image URL
Direct link to your image (JPG, PNG, GIF, or WebP)
https://example.com/images/product.jpg
Description
Tell the AI when to show this image
Product image for Premium Widget - show for questions about appearance or design
Tip: Write descriptions that explain both what the image shows AND when to display it. For example: "Size chart for t-shirts - show when customers ask about sizing or measurements."
Good Description Examples
The description helps the AI understand when to show your image:
Good
"Product comparison chart showing Basic vs Pro features - display when users ask about differences between plans or which plan to choose"
Good
"Screenshot of the dashboard settings page - show when users need help finding settings or configuration options"
Too vague
"Product image"
Use Cases
Images work great for:
Product Photos
Show what products look like
Size Charts
Help with sizing questions
Screenshots
Guide users through your app
Diagrams
Explain complex concepts
Image Requirements
- Direct URL - The URL must link directly to the image file (ending in .jpg, .png, etc.)
- Publicly accessible - The image must be viewable without login
- Supported formats - JPG, PNG, GIF, and WebP
Important: Make sure your image URL is a direct link to the image file, not a webpage containing the image. The URL should end with an image extension like .jpg or .png.
Managing Images
From the Include Images page, you can:
- Add new images - Paste URL and description, click Add
- Edit images - Update the URL or description anytime
- Delete images - Remove images you no longer need
- Preview images - See a preview before adding
Note: Include Images is available on Standard and Pro plans.
