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Ask AI

Discord Integration

Connect Asyntai AI to your Discord server for automated responses and moderation

Connect Discord

Overview

Asyntai's Discord integration adds an AI-powered bot to your Discord server. Community members can ask questions and get instant answers from your knowledge base. The bot supports three response modes and optional AI moderation.

Plan Requirement: Discord integration is available on Starter, Standard, and Pro plans.

How to Install

Follow these steps to add the Asyntai bot to your Discord server:

1

Add the Bot to Your Server

Go to the Discord Setup page and click "Add to Discord". Select your server from the dropdown, then click Authorize. The bot is instantly ready — no additional configuration needed. You can add the bot to multiple servers — just click "Add to Discord" again for each one. Each server gets its own settings.

2

Choose a Response Mode

After connecting, select how the bot interacts with your community:

- @mention (default) — The bot responds when someone tags it. Best for servers where you want the bot available but not intrusive.

- All messages — The AI reads every message and decides whether to reply. Best for dedicated support channels. Includes additional options:

- Smart mode (on by default) — The AI uses its judgment to skip casual chat and only reply when it can be helpful. When off, the bot replies to every message.

- Channel awareness — The AI sees the full channel conversation from all users, not just individual threads. This lets it follow group discussions and respond in context.

- /ask command — Users type /ask followed by their question. Best for large servers where you want explicit bot interaction.

You can change the mode at any time from the setup page.

3

Test It Out

Go to any channel in your Discord server and tag the bot or use the /ask command. You should receive an AI-powered response within seconds.

AI Moderation

The Discord bot can also moderate your server. When enabled, the AI reads every message and takes action based on rules you define. Each action can be independently enabled:

Note: Each moderation check counts as 1 message toward your monthly plan quota, even if the AI takes no action.

- Delete messages — Remove messages that violate your rules (spam, NSFW, etc.)

- Warn users — Send a visible warning for minor violations

- Kick users — Remove users from the server for repeated violations

- Ban users — Permanently ban users for severe violations

Moderation runs independently of the response mode. Even in /ask-only mode, moderation still monitors every message.

All moderation actions are logged and visible on the Moderation Log page, accessible from the setup page. You can see what action was taken, the reason, the original message, and when it happened.

Tip: Start with Delete only, and add stronger actions once you are confident in the rules. The AI errs on the side of caution — when in doubt, it takes no action.

Proactive Messages

The bot can initiate conversations on its own by posting AI-generated messages on a schedule. Enable this on the setup page and configure:

- Channel name — Which channel the bot posts in (e.g. general, support)

- Frequency — How often: every 2 hours, 4 hours, 6 hours, 12 hours, daily, every 2 days, or weekly

- Topics — What the bot should talk about. The AI generates a fresh, unique message each time based on your topics.

Each proactive message counts as 1 message toward your plan quota.

Tip: Use proactive messages to share tips, highlight features, or keep your community engaged — even when nobody is asking questions.

How It Works

Once connected, here is what happens:

1. A community member sends a message in your Discord server

2. If moderation is enabled, the AI evaluates the message against your rules

3. If a response is triggered (by @mention, /ask, or all-messages mode), the AI generates an answer using your knowledge base

4. The response is sent in the channel, and the conversation is logged in your Asyntai dashboard

The AI maintains conversation context per user, so follow-up questions are understood in relation to previous messages.

Live Monitoring & Human Takeover

Discord conversations appear in your Asyntai dashboard alongside other channels. On Standard and Pro plans, you can:

- Live Monitoring — See active Discord conversations in real time from the monitoring dashboard

- Human Takeover — Take over from the AI when a human touch is needed. The AI pauses and resumes automatically after 3 minutes of agent inactivity.

- Escalation — The AI can detect when a user wants to speak to a human and notify you by email

Advanced: Custom Bot Setup

If you prefer to use your own Discord Application instead of the shared Asyntai bot, expand the manual setup section on the setup page and provide your Application ID, Public Key, and Bot Token.

You will also need to set the Interactions Endpoint URL to https://asyntai.com/discord/webhook/ in the Discord Developer Portal.

Pricing

Discord integration is included in paid Asyntai plans:

- Starter ($39/mo) - 2,500 messages/month

- Standard ($139/mo) - 15,000 messages/month

- Pro ($449/mo) - 50,000 messages/month

Messages from Discord count toward your monthly message quota, shared across all channels (widget, Instagram, WhatsApp, etc.).

Troubleshooting

Bot not responding

Check that the bot is online in your server member list. If using @mention or all-messages mode, the Gateway bot process must be running. If using /ask only, make sure the Interactions Endpoint URL is set in the Discord Developer Portal.

Moderation not working

Ensure moderation is enabled on the setup page with at least one action toggled on and rules filled in. The bot also needs Manage Messages, Kick Members, or Ban Members permissions depending on the action.

Missing permissions

If the bot cannot delete messages or kick/ban users, check that its role in Discord has the necessary permissions and is positioned above the roles of the users it needs to moderate.

Bot shows offline

The @mention and all-messages modes require the Gateway bot process to be running. Start it with python manage.py discord_bot and ensure it stays running as a background service. The /ask slash command works without the Gateway process.

Need Help?

If you have questions or run into issues, contact us at hello@asyntai.com.