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Ask AI

phpBB Integration

An AI assistant that answers questions on your phpBB board

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Overview

The phpBB extension puts an AI assistant on your board. A chat button sits in the corner of every page, visitors ask a question in their own words, and the answer comes from your own content: your website, your uploaded documents and your help centre articles.

AI disclaimer: Answers on your forum are generated by AI. They may sometimes be inaccurate or incomplete and should be verified before you rely on them, especially for important decisions.

How It Works

The extension adds one small script to the board footer, through the prosilver template event. That script waits for the page to finish loading, then fetches the chat widget from Asyntai, so your board draws first and page speed is unchanged. Your server never talks to Asyntai; only the visitor's browser does.

Requirements

  • An Asyntai account. The free plan is enough to start.
  • A phpBB board, version 3.3 or newer.
  • Administrator access to that forum.

Installation

Follow these steps to add Asyntai to your phpBB board:

1

Upload the extension

Unpack the download and copy the asyntai folder into the ext folder of your board, so that the files end up in this location:

ext/asyntai/chatbot/
2

Enable the extension

In the Administration Control Panel, open Customise and then Manage extensions. Find Asyntai AI Chatbot in the list and select Enable.

3

Paste your widget ID

Open the Extensions tab in the Administration Control Panel and select Asyntai AI Chatbot. Paste your widget ID and select Submit. You find the ID in your Asyntai Dashboard under Setup & Integration. You can paste the whole snippet; the extension keeps only the ID.

4

Open your board

That's it — the chat button appears in the corner of every board page. The chat is off while the widget ID field is empty, so you can switch it off at any time by clearing that field.

Tip: Point the AI at your forum rules, FAQs, and help articles from your Asyntai Dashboard so it answers questions specific to your community.

Settings

  • Asyntai widget ID: the chat is on while this holds a valid ID, and off when it is empty.
  • Show the chat only to guests: members who are signed in never see the chat. Useful when the assistant is there to help newcomers rather than regulars.
  • Script address: leave this as it is unless you host the widget yourself.

What the Assistant Can Do

  • Answer visitor questions instantly, 24/7, on every forum page
  • Respond in more than 80 languages, automatically detected from the question
  • Stay open while the visitor moves between categories and topics
  • Use your own uploaded docs, FAQs, and instructions to give accurate answers

Example Use Cases

  • Support forums: the assistant takes the questions that come round every week
  • New members: newcomers ask about rules and how to post without opening a topic
  • Product communities: instant answers from your documentation next to the discussion
  • Multilingual forums: everyone asks in their own language and gets answers in kind

Styles

The chat is placed through the prosilver template event, so it works on prosilver and on any style that inherits from it. That covers most boards. A style written from scratch needs the same template event file added to it.

Privacy

The extension publishes exactly two values to the page: the widget ID and the script address. Nothing about your members or your posts is sent to Asyntai. Only the visitor's browser talks to Asyntai, and only when the visitor opens the chat.

Plans & Pricing

The phpBB integration is available on all Asyntai plans, including Free. Each plan includes a monthly message allowance shared across all your channels and integrations. View pricing.

Uninstalling

Clear the widget ID field to switch the chat off, or disable the extension under Customise and Manage extensions. The chat disappears from your board straight away.

Need Help?

If you have any questions or run into issues, contact us at [email protected].