Back to Dashboard

Documentation

Learn how to use Asyntai

Getting Started
Installation Knowledge Base How the AI Accesses Your Content Connect Your Website Test Your AI Manage Websites
Customization
Chat Button Designs Chat Button Icon Widget Colors AI Assistant Name Initial Message Widget Position Auto-Trigger Greeting Bubble Unread Badge Instruction Mode Ask Questions Use Emoji Collect Emails Collect Phone Numbers Smart Lead Capture Localization Hide Branding Privacy Link Custom Notice Transcript Download New Conversation Conversation History Tagline & Status Dot Speech to Text Chat Icon Company Logo Character Limit Temperature
AI Instructions Tips Switching From Another Chatbot Compare Plans
Features
Ask AI Bar AI Search Bar AI Search for WordPress Website Crawl Knowledge Gaps Product Cards Dynamic Product Cards Dynamic Images User Context Custom Tools Link Parameters Live Monitoring Human Takeover Escalation AI Notifications Daily Report Real-Time Data Feed Real-Time Data Feed Max Team Members Single Sign-On Two-Factor Authentication Include Images Image Vision Translation Widget Localization AI Transparency Leads Smart Lead Capture Support Tickets Chat Categories Bookings Embeds Exclude Pages Blocked IPs Retention Policy Zero Retention Mode PII Redaction Output Classifier Access Tags Widget Version Pinning Audit Log Smarter Model Enable Thinking Reply Suggestions Follow-up Messages Speech to Text Transcript Download Embedded Chat Iframe Embed
Analytics
Chat Analytics Chat Logs
Integrations
REST API MCP Connector Instagram Messenger WhatsApp Discord Zulip Bitrix24 phpBB NodeBB Wagtail HumHub XenForo Rocket.Chat WHMCS FOSSBilling FreeScout Airtable Trello Matomo Jumpseller nopCommerce Nuvemshop Squarespace Coda Thinkific Docusaurus Google Tag Manager CS-Cart XWiki Webex Activepieces Albato Zapier Email Notion GitBook Confluence Jira Service Management Contao Zoho Desk Mobile Apps
Other
Add to Home Screen Custom Open Button Ask AI Buttons Payment Failed?
Ask AI

Albato Integration

Start automations from your chatbot, and answer from any Albato flow

Get API Key

Paid Plan Required: The Albato integration works on the Starter, Standard, and Pro plans. View pricing

Overview

Albato is a no-code automation platform. The Asyntai app works in both directions. Triggers start a flow the moment something happens in your chat, such as a new message or a request for a person. Actions let any flow ask your assistant a question, or teach it something new.

Triggers

Triggers use webhooks, so they fire within seconds. There is no polling delay.

  • New message - a visitor writes to the chatbot and the assistant answers. Gives the question, the answer, the session, and the page.
  • New conversation - a visitor opens a new chat. Gives the session, the page, and the device.
  • Escalation requested - a visitor asks to speak to a person. Gives the session and the message.
  • Takeover started - one of your agents takes a chat over from the assistant. Gives the session and the agent name.

Actions

  • Ask the assistant - sends a question and returns the answer, based on your own content.
  • Add knowledge from a URL - reads a page and adds it to what the assistant knows.
  • Add knowledge from text - adds a note the assistant can answer from.
  • Find websites - lists the websites on your account with their identifiers.

How to Connect

1

Get Your API Key

Open the API Settings page and generate a key:

https://asyntai.com/settings/api/

Copy the key and keep it safe. Anyone with the key can reach your Asyntai account through the API.

2

Add the Connection in Albato

In Albato, open Apps, then add a connection, and search for Asyntai. Paste your API key. Albato checks the key at once and shows an error if it is wrong.

3

Pick Your Website

Actions that take a website show a list of the websites on your account. Leave it empty to use your primary website.

4

Build the Automation

Choose an Asyntai trigger, or use any other trigger and add an Asyntai action. Map the fields you need into the next step.

5

Test and Turn It On

Run a test with a real question, check the result, then switch the automation on.

Ask the Assistant Inputs

  • Question (required) - the text the assistant must answer.
  • Conversation ID - use the same value across messages to keep one thread with memory. Leave it empty for a single question.
  • Website - which assistant answers. Leave it empty to use your primary website.

The action returns the Answer field. Map it into an email, a chat message, a ticket, or a spreadsheet row.

Tip: Improve the answers by adding instructions, FAQs, and knowledge base content in your Asyntai Dashboard.

Conversation History

Asyntai keeps the history under the Conversation ID you send. Use the same value for the same customer, and the assistant remembers earlier messages. Use a new value to start a fresh thread.

Each call adds a message to the history, so a repeated run creates a duplicate entry. Keep this in mind when you set up retries.

Example Use Cases

  • Alert on escalation: a visitor asks for a person, and your team gets a message in Slack or by email within seconds
  • Log every chat: each new message lands as a row in Google Sheets or a record in your CRM
  • Answer email: a new email arrives, the assistant writes the answer, and your mail app sends it
  • Keep knowledge fresh: when you publish a new help article, the flow adds that page to the assistant automatically
  • Report on takeovers: record which agent took over which chat, and when

Webhooks and Disconnecting

When you create the connection, Albato registers a webhook on your Asyntai account for the four chat events. When you remove the connection, that webhook is deleted. You can see the registered webhooks through the API.

Need Help?

If you have a question or a problem, write to us at [email protected].