Jira Service Management Integration

Overzicht

When a customer raises a request, Asyntai reads it and writes a suggested reply using your own content. The suggestion is added to the issue as an internal comment that only your agents can see. Nothing is ever sent to the customer automatically: your agent reads the draft, edits it if needed, and sends it.

Instellen

Connecting takes about two minutes and needs a Jira administrator, because Asyntai has to subscribe to request events.

Hoe de voorstellen worden geschreven

Every suggestion comes from your knowledge base, so it answers with your prices, policies and product details rather than generic text. It signs off as your business and is written the way a support agent writes an email, not the way a chat widget writes a message. When your content does not cover the question, the draft says so instead of inventing an answer.

Vervolgberichten

For a new request, the suggestion is based on that request. When the customer comments again later, Asyntai also reads the earlier comments on the issue, including the replies your agents already sent, so the draft continues the conversation instead of repeating advice.

Wanneer een medewerker het overneemt

As soon as one of your agents comments on a request, Asyntai stops writing drafts for it for a while. The AI never talks over a colleague who has already picked the request up.

Which Projects Are Covered

By default every service project on the connected site is covered. If you would rather start with one team, set the project keys on the integration and only those projects receive suggestions.

Vereisten

• A Jira Service Management site on Atlassian Cloud
• A Jira administrator to approve the connection
• An Asyntai account with your content added

Uitschakelen

Disconnect Jira from your Asyntai dashboard at any time. Suggestions stop straight away, and the comments already on your issues stay where they are.

Hulp nodig?

Write to us at [email protected] and we will help you get it running.