GLPI Integration
Give your GLPI users instant AI answers before they open a ticket
Overview
GLPI is an open source IT service management and help desk platform. The Asyntai plugin adds the AI chat to the GLPI pages your users see.
Asyntai answers your users day and night, in more than 80 languages, from the knowledge you give it: your website, your documents and your frequent questions. Password resets, printer set-up, VPN access and other common requests get an answer at once, and your team keeps its time for the tickets that need a person.
How It Works
The plugin adds the Asyntai chat to the Self-Service interface, where your users open their tickets. You can also show it on the Standard interface for technicians and on the login page.
Your knowledge base is built in the Asyntai dashboard. Add your IT guides, policies and FAQ as files, pages or questions, and the chat answers from them.
Requirements
- GLPI 10.0 or 11.0
- An Asyntai account. The free plan is enough to start, and you can create it from the plugin.
- A GLPI account with the right to change the setup (Super-Admin)
Installation
Follow these steps to add Asyntai to GLPI:
Upload the Plugin
Download the plugin archive and unpack it into the plugins directory of GLPI, so that the files are in plugins/asyntai.
Install and Enable It
Open Setup → Plugins, find Asyntai AI Chatbot, press Install and then Enable.
Connect Your Account
Open the plugin settings and press Get started. Create a free Asyntai account or sign in. When the window closes, the chat is live on the Self-Service interface.
Settings
Open Setup → Plugins → Asyntai AI Chatbot to choose where the chat appears:
- Self-Service interface — your users get instant answers before they open a ticket. On by default.
- Standard interface — technicians and administrators see the chat too.
- Login page — visitors can ask questions before they sign in.
Press Open Asyntai Panel to add knowledge, change how the AI answers, change the look of the chat and read the chat logs.
Tip: Add your most common ticket topics to the Knowledge Base in the Asyntai dashboard. The chat then answers them for your users directly.
Removing It
Press Reset in the plugin settings to disconnect your Asyntai account, or open Setup → Plugins and press Disable. The chat disappears from every page at once. Uninstall removes the plugin settings from GLPI.
Plans & Pricing
The plugin is free. It works with every Asyntai plan, and the free plan is enough to start. View pricing.
Need Help?
If you have any questions or run into issues, contact us at [email protected].