Zoho Desk Integration
AI-written reply drafts for your Zoho Desk tickets
Обзор
When a customer writes to your support address, Asyntai reads the ticket and writes a suggested reply using your own content. The suggestion is added to the ticket as a private comment that only your agents can see. Nothing is ever sent to the customer automatically: your agent reads the draft, edits it if needed, and sends it.
Настройка
There are two steps. The extension shows the suggestions inside Zoho Desk, and the connection lets Asyntai write them.
Install the Asyntai extension in Zoho Desk
Install it from the Zoho Marketplace. During installation you will be asked for your Asyntai API key, which you can copy from your API settings page.
Connect your Asyntai account
Sign in to Asyntai and open the Zoho Desk connection page:
Connect Zoho DeskApprove the request on the Zoho screen. If you have more than one website in Asyntai, choose which one the answers should come from.
Send a test ticket
Write to your support address, or create a ticket manually in Zoho Desk. Within about a minute a private comment appears on the ticket with the suggested reply.
Совет: Both steps are needed. The extension on its own shows the chat history panel but cannot write suggestions, because writing them happens on the Asyntai side.
How the Suggestions Are Written
Every suggestion is based on your knowledge base, so it answers with your prices, policies and product details rather than generic text. It greets the customer by name, signs off as your business, and is written as a support agent would write an email, not as a chatbot.
Follow-Up Messages
For the first message on a ticket, the suggestion is based on that message. When a customer replies again later, Asyntai also reads the earlier messages on the ticket, including what your agents already sent, so the suggestion fits the conversation instead of starting over.
When an Agent Takes Over
As soon as one of your agents replies on a ticket, Asyntai stops suggesting on that ticket for a short time, so it never writes over someone who is already handling the conversation. It starts suggesting again once the ticket has been quiet for a while.
Chat History Panel
The extension also adds a panel to the ticket screen. If the person writing has chatted with your website assistant before, their conversation is shown there, so your agent can see what was already asked and answered.
Требования
You need a Zoho Desk account and an Asyntai account on a paid plan. Suggestions count towards your monthly message limit, the same as chat replies.
Нужна помощь?
Если у вас есть вопросы или возникли проблемы, свяжитесь с нами по адресу [email protected].