Gmail Integration
Answer customer emails with your own AI assistant
Overview
The same assistant that answers visitors on your website can answer the email in front of you. Open a message in Gmail, press Draft a reply, and Asyntai writes the answer from your knowledge base: your pages, your documents, your FAQs. The answer opens as a Gmail draft, so you read it, edit it and send it yourself.
The panel also shows what that person already asked on your website, so you reply with the whole story in front of you.
How It Works
Asyntai reads the open message and writes a reply in the language of the email. It uses the same knowledge base and the same AI instructions as your chat widget, so the answers match what your visitors hear.
The panel matches the sender's address to your Asyntai leads. Every chat that address had with your assistant is listed with its page and date, and one press opens the whole conversation.
Requirements
- A Gmail account
- An Asyntai account on the Starter plan or higher, because the add-on uses the Asyntai API
- A website with a knowledge base in Asyntai
Installation
Follow these steps to add Asyntai to Gmail:
Get Your API Key
Sign in to Asyntai, open Settings, then API, and copy your API key.
Install the Add-on
Open the Google Workspace Marketplace, find AI Email Replies by Asyntai, and press Install. Google asks you to allow the add-on to run in Gmail and to read the message you have open.
Paste the API Key
Open any email in Gmail and press the Asyntai icon in the side panel. Paste your key into the API key box and press Save. The panel confirms the account and the number of websites it found.
Draft Your First Reply
Open a customer email and press Draft a reply. The answer opens as a Gmail draft. Read it, change what you want, and send it.
Choosing the Website
If your Asyntai account holds several websites, the settings card shows a Website list. Pick the one whose knowledge base should answer your email, and press Save. Leave it on All websites to use your primary website.
Reading Earlier Chats
The Website chats section lists the chats of the person who wrote to you, newest first, with the page they were on. Press one to read every message of that conversation. A sender who never chatted on your website simply has no chats listed.
Tip: The draft is only as good as your knowledge base. If a reply is vague, add the missing answer in Add knowledge or as an FAQ, and draft again.
Removing It
Open Settings in Gmail, then Add-ons, and remove AI Email Replies by Asyntai. The panel disappears at once.
Plans & Pricing
The add-on is free. It uses the Asyntai API, which needs the Starter plan or higher. Every drafted reply counts as one message in your plan. View pricing.
Need Help?
If you have any questions or run into issues, contact us at [email protected].