The Best Zendesk Alternative
Zendesk is a full support suite built for large teams: agent seats, ticket workflows, and AI on the upper tiers. Asyntai is the one piece most small teams actually wanted — an AI chatbot that answers from your site content, priced per account, running the same afternoon you sign up.
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An Answer Layer, Not a Ticketing Suite
Live This Afternoon, Not After an Implementation
Zendesk is designed to be configured: brands, groups, ticket forms, SLAs, triggers. That work pays for itself in a large support organisation. If what you need is for visitors to get answers, Asyntai crawls your site and goes live the same day with nothing to model up front.
Answers From Your Content, Not From Macros
Macros and help centre articles only help once somebody writes them and keeps them current. Asyntai reads the product pages, FAQs and policies you already publish and composes the answer itself, so replies improve when you edit the page rather than when someone edits a macro.
The Two Reports a Small Team Actually Opens
Zendesk reporting is deep and built for managers who work in it daily. Asyntai shows you what visitors asked and which pages they asked it on, plus full chat logs from the Starter plan, in the same dashboard where you configure the bot.
Resolved Before a Ticket Exists
Ticketing begins after a customer has already written in. Asyntai answers at the moment the question comes up, on the page where it came up, so the routine ones never become tickets and never need a seat to close them.
Set Up by Whoever Owns the Website
Widget colours, greeting, tone of voice and the rules for what the AI may say are a few clicks with a live preview beside each setting. No admin centre, no sandbox, no waiting on whoever holds the keys to your support platform.
Our Integrations
WordPress
Joomla
OpenCart
Shopify
Adobe Magento
Drupal
October CMS
Moodle
Grav
ProcessWire
ConcreteCMS
Statamic
TYPO3
MODX
Kirby
Craft CMS
Medusa
Umbraco
Odoo
Dolibarr
Bagisto
Strapi
DatoCMS
Sylius
WordPress
Joomla
OpenCart
Shopify
Adobe Magento
Drupal
October CMS
Moodle
Grav
ProcessWire
ConcreteCMS
Statamic
TYPO3
MODX
Kirby
Craft CMS
Medusa
Umbraco
Odoo
Dolibarr
Bagisto
Strapi
DatoCMS
Sylius
Works on All Websites. All CMS. Everywhere.
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AI Assistant
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See Asyntai in Action
See an AI chatbot that answers customers without a seat licence or a ticket queue
24/7
Answers Without a Ticket
Same Day
Time to Go Live
Seconds
Answer Time
What a Ticketing Suite Does Not Give You
An AI that answers on the page, priced per account, configured from a single screen
Answers Before the Ticket
The AI replies while the visitor is still on the page, so a routine question resolves without opening a ticket, assigning a group, or spending an agent's time closing it.
Priced Per Account, Not Per Agent
Seat licensing ties your support cost to headcount. Asyntai is a flat monthly price with a message allowance, so bringing in a colleague or covering another site in your plan does not change the invoice.
Reads Your Site Instead of Your Macros
Instead of a macro library and a help centre to keep current, Asyntai indexes your live pages, documents and policies and writes the answer from them. The content you already maintain becomes the knowledge base.
What Changes When AI Answers First
Fewer tickets to triage, no seats to licence, and customers who get an answer where they asked the question
One Widget Instead of a Platform
A service desk gives you ticketing, a help centre, routing, SLAs and reporting. All genuinely useful at scale, and a great deal to run at ten people. Asyntai is the answer layer on its own, added with one snippet.
Captures Leads a Contact Form Misses
When a visitor is about to leave mid-conversation, the AI asks for an email or phone number in context, so a pre-sales question becomes a contact instead of a bounce. Included from the Starter plan.
Grounded in Your Own Pages
The AI answers from what you publish and says it does not have that information rather than inventing something. Update the page and the answer follows, with no macro to rewrite and no article to re-approve.
Waiting on a Ticket
Typical conversion when a question becomes a ticket
Answered on the Page
Conversion when visitors get an answer immediately
* Based on industry studies showing instant chat replies can lift conversion by 20-40% compared with queued email or ticket replies
Moving to Asyntai Takes an Afternoon
No data migration, no seats to provision, no implementation partner — three steps
Bring the Content You Have Written
Export the help centre articles and canned replies you already have and drop them into Asyntai as text, PDFs or URLs. Anything you skip, the crawler usually finds on the site anyway.
Let the AI Read Your Site
Point the crawler at your domain and it takes in product pages, pricing and policies on its own. Nothing to model, no ticket forms to design, no groups to define.
Add the Snippet
Paste one line of JavaScript into your site and the AI starts answering visitors straight away. It appears on every page, and one account covers the other sites in your plan without extra setup.