AI receptionist for chiropractors that answers the first-visit questions

A first visit to a chiropractor comes with questions that a returning patient stopped asking long ago. Will it hurt? Do I have to undress? How long does it take? Will I need X-rays? What does it cost if my insurance pays nothing? A person who is still deciding whether to come in at all may ask exactly these things on the phone, and the answers can decide whether they book.

In a small office, the phone rings at awkward times. The chiropractor has a patient on the table, the front desk person is taking a payment, and the call goes unanswered. An AI receptionist for chiropractors picks up those calls on your office number. It tells the caller that it is an AI assistant, gives your greeting, and answers from your new patient page, your price list and your insurance list. The caller hears your own description of the first visit: the health history, the exam, the first adjustment if the doctor finds it suitable, and the advice to wear loose, comfortable clothes.

Price is the question that a caller may not want to ask a person, and the agent answers it plainly. If your price page or uploaded list says that a new patient visit with the exam costs a certain amount, that is the figure the caller hears. The same goes for care packages or a membership, if you list them. The agent does not invent prices; when a caller asks about something your list leaves out, it offers a callback request. One useful rule is to give prices only from the list and to say that the chiropractor recommends a care plan after the exam.

When the caller is ready to book, there are two clean paths. The agent can read out your online booking address, so the caller chooses a time that suits them. Or it takes the caller's name and number, repeats the digits for the caller to confirm, and sends a callback request to your front desk email. The transcript in your dashboard holds the days and times the caller mentioned, so the desk can book the visit in your scheduling software with one call back.

Symptoms need a rule, and your chiropractor should write or approve it. The agent is a receptionist, so the rule tells it to give no advice about pain, injuries or treatment, and to say that the doctor answers those questions at the exam. A second rule covers red flags. Typical examples are loss of bladder or bowel control, numbness in the groin, sudden weakness in a leg, or chest pain. For those, the agent tells the caller to call 911 or go to the nearest emergency room now, in the words you chose. A larger practice with several providers and a nurse line can find a fuller example on the medical office page.

Test the symptom rule before any patient hears it. Make free test calls in the browser from the Voice Agent page and describe the calls you worry about: a stiff neck after a long drive, a back that went out while gardening, a caller who mentions numbness in the groin halfway through a question about prices. Read each transcript and check that the agent used your words, sent the red-flag caller to emergency care, and gave no opinion on the other calls. Where an answer was too loose, add one sentence to the rule in the AI Instructions. The change takes effect on the next call.

Insurance questions are answered from the list you upload. The agent names the plans you accept and repeats what your rule says about benefits, for example that the front desk checks coverage before the first visit. If your office treats patients after car accidents or work injuries, a rule can explain how those visits are handled and take a callback request for the desk, so the details reach someone who can check the claim.

Existing patients call for different reasons: to move an appointment, to ask about a bill, to speak to the desk. During the hours you set under Escalation, a patient who asks for a person is put through to your transfer number, and that phone shows the patient's own number. If nobody answers within 20 seconds, the patient comes back to the agent, which apologizes and takes a callback request. Outside your hours, the agent takes the request straight away. The Standard plan answers 5 calls at the same time and Pro answers 10.

Some people read about chiropractic care late in the evening, on your website, before they decide to call. For them, the same agent can add a voice button to the Asyntai chat widget. The visitor presses it and asks out loud what they would ask on the phone: whether adjustments hurt, whether you see pregnant patients, what the first visit costs. The answers come from the same pages, lists and rules, the time counts against the same voice minutes, and the transcript goes into the chat in your dashboard. You switch the voice button on from the Voice Agent page. The phone number runs through your own Twilio account, and you can keep the office number your patients know by forwarding it to the Twilio number when nobody answers. Start with a free test call in the browser on the Voice Agent page, and ask what a nervous first-time patient would ask. The voice agent guide covers each setting. When the answers sound like your office, connect the number.