An AI voice assistant for business that customers talk to

Personal voice assistants answer spoken questions for one person, with general information. A customer who wants to know whether your shop delivers on Saturdays needs something else: an answer from your business, in your words, at the moment they ask. That is what an AI voice assistant for business is for. Asyntai gives you one, for your phone line and for your website.

Start with the questions. Typical examples are: what time do you open on the holiday, is there parking, do you have this in stock, do you deliver to my area, what does it cost, can I return it. Take a garden centre in spring. Its customers might ask about bulk compost deliveries, the opening times over Easter, whether the café takes cards, and whether a new fruit tree should already have leaves. When those answers are on the website or in a price list, the assistant gives them on the spot, and the staff on the shop floor keep helping the customers in front of them.

The answers come from what you give it. Asyntai reads your website page by page, uses the PDF files and text you upload, and follows the AI Instructions you write in plain English. If your delivery sheet says bulk deliveries cost 35 dollars within 15 miles, that is the figure a customer hears. The assistant does not invent prices or policies. When a question goes beyond your content, it offers a callback request. Keeping it current is part of your normal routine: upload the new document, or edit an AI Instruction, and the next conversation uses it. If you change a page on your website, have Asyntai read that page again.

On the phone, the assistant answers numbers in your own Twilio account. You import the number on the Phone Calls page, and Twilio bills you for the number and the call minutes. To keep the number your customers already dial, you can forward calls from it to the Twilio number, for example when nobody picks up or after hours, with the call forwarding most phone providers offer. Each call starts with the assistant saying that it is an AI assistant, then your greeting. After that the customer talks normally, hears a reply within a second or two, and can interrupt whenever they like. The assistant takes several calls at the same time, 5 on Standard and 10 on Pro, so a busy Saturday morning is covered up to that number of callers. Above it, the next caller hears that the lines are busy and is asked to try again in a few minutes.

On your website, the same assistant sits behind a voice button in the Asyntai chat widget. You switch it on on the Voice Agent page. A visitor who is reading a product page on a small screen can press the button and ask out loud instead of typing. The assistant answers from the same knowledge, uses the same monthly minutes, and the transcript goes into the chat with your other conversations. For a business, that means one set of answers to maintain, whichever way a customer gets in touch. Visitors who prefer to type keep using the chat as before, and you can switch the voice button off again on the same page.

A business voice assistant should know when to hand over. During your Escalate to Human hours, a caller who asks for a person is put through to the transfer number you set, for example the plant advice desk or your own mobile. The phone that rings shows the caller's own number. If nobody answers within 20 seconds, or the line is busy, the caller returns to the assistant, which apologizes and takes a callback request. Outside your hours, the callback request is the route: a name and a number, read back digit by digit and confirmed by the caller, sent to your escalation email. Phone numbers and email addresses that customers give can be saved as leads when lead collection is on.

The conversations also teach you something. Every phone call is stored in your dashboard with the full transcript, next to your website chats. After a few weeks you can see which questions come up again and again, which products people ask about before they visit, and where your website leaves them unsure. Each finding is a small fix: a clearer page, a new line in a price list, or one more AI Instruction. Read a few transcripts with the people who answer your phone today. They can tell you quickly which answers sound like your business and which need a better source.

The voice assistant is part of the Standard plan, at $139 a month with 200 voice minutes and 5 calls at the same time, and the Pro plan, at $449 a month with 1,500 voice minutes and 10 calls at the same time. Each answer counts as one AI reply on the plan, as in the website chat. Phone numbers and call minutes are billed by Twilio. When the month's minutes are used up, calls are declined with a short message until they reset, so choose the plan with some room. Test calls on the Voice Agent page do not use your minutes, so you can try as many questions as you like before you go live. The plan finder helps.

To find out whether it suits your business, talk to it. Add your website, write a greeting on the Voice Agent page, and make a free test call in the browser. Ask the questions your customers ask, in the way they ask them. The voice agent guide explains every setting, from the greeting to the voice button.