Grafana Integration
Put your Asyntai chats, leads and tickets on a Grafana dashboard
Overview
Grafana is a dashboard tool. Engineers and operations teams watch their servers, their shop and their business numbers on one screen with it.
The Asyntai data source puts your website chats on that same screen. You see how many people the chatbot talked to, what they asked, who left an email address, and which tickets came out of a chat. The panels follow the time range at the top of the dashboard, so one click zooms every number together.
What You Can Chart
- Chats per hour or per day, split by source, country, category or website
- Leads per hour or per day, with the email address, the phone number and the page
- Tickets per hour or per day, split by status, priority or channel
- The messages of one chat, message by message, with the reply time
The app also brings a ready dashboard called Asyntai overview. It has six panels, so you see your numbers without building anything.
Requirements
- Grafana 12.3 or newer, in Grafana Cloud or on your own server
- An Asyntai account on the Starter plan or higher, because the data source uses the Asyntai API
- Permission to add a data source in Grafana
Installation
Follow these steps to add Asyntai to Grafana:
Install the Plugin
In Grafana, open Administration → Plugins, search for Asyntai AI Chatbot, and press Install.
Get Your API Key
Sign in to Asyntai, open Settings, then API, and copy your API key.
Add the Data Source
Open Connections → Data sources → Add new data source and choose Asyntai AI Chatbot. Paste your key into the API key box and press Save & test. Grafana answers Connected to Asyntai.
Import the Dashboard
Stay on the data source page, open the Dashboards tab, and press Import next to Asyntai overview. Six panels appear at once.
Building Your Own Panel
Add a panel and choose the Asyntai data source. The query editor has three boxes:
- Show — Chats, Leads, Tickets, or the messages of one chat
- As — a time series for a graph, or a table for a list
- Split by — a second dimension, for example the country or the source of the chat
Two more boxes filter the result: Website takes an Asyntai website id, and Source picks one channel, for example the website widget or WhatsApp.
Tip: Every text box accepts a Grafana variable. Put your website id in a variable and write $website in the Website box. One dashboard then serves every website you run.
Reading One Conversation
Every chat table has a Session column. Copy a session id, add a panel, choose Messages of one chat, and paste the id into the Chat box. The whole conversation appears, with the visitor, the assistant, and your own agents in order.
Removing It
Open Connections → Data sources, choose the Asyntai data source, and press Delete. To remove the plugin as well, open Administration → Plugins and press Uninstall.
Privacy
The Grafana server keeps the API key as a secure setting and calls Asyntai through its own proxy. Privacy policy.
Plans & Pricing
The plugin is free. It uses the Asyntai API, which needs the Starter plan or higher. View pricing.
Need Help?
If you have any questions or run into issues, contact us at [email protected].