LiveChat Integration
An AI agent that answers your LiveChat visitors, with human takeover any time
Overview
LiveChat is a live chat tool for websites. The Asyntai app adds an AI agent to your LiveChat team. It takes every new chat first and answers from your website content and your knowledge base, in the visitor's language, day and night. Your human agents see every chat in LiveChat as usual and can join at any moment.
How It Works
When you install the app, Asyntai creates a bot agent named Asyntai AI on your LiveChat licence. The bot accepts chats with first priority, so a new visitor talks to the AI right away.
Every answer comes from the same engine as your website widget: your crawled pages, your knowledge base, your AI instructions, and your Agent Actions. The chat is saved in your Asyntai chat logs with the visitor's name and email from LiveChat.
The visitor can ask for a person at any time. The bot then transfers the chat to your agents. When one of your agents writes in a chat, the AI goes quiet in that chat and the agent has the conversation.
Requirements
- A LiveChat account with permission to install apps
- An Asyntai account, free or paid
- At least one human agent or group in LiveChat, so the bot has a place to transfer chats
Installation
Follow these steps to add Asyntai to LiveChat:
Install the App
Open the LiveChat Marketplace, find Asyntai AI Chatbot, and press Install.
Sign In to Asyntai
LiveChat sends you to Asyntai. Sign in, or create a free account and enter your website address. Asyntai reads your website and prepares the AI.
Authorize
LiveChat asks you to allow the app. Press Allow. Asyntai creates the bot agent and switches it on. You see LiveChat connected.
Start a Chat
Open your website and start a chat. Asyntai AI answers. In LiveChat you see the bot in the agent list and the chat in the Chats view.
Human Takeover
There are three ways a person gets the chat:
- The visitor asks for a human, for example "talk to a person". The bot transfers the chat to your default group.
- The AI decides the question needs a person, following your escalation rules in Asyntai. It transfers the chat.
- An agent opens the chat in LiveChat and writes a message. The AI stops answering that chat.
Tip: Write the rules for the AI in AI Instructions in your Asyntai dashboard. The bot follows them in LiveChat exactly as it does on your website.
Removing It
In your Asyntai dashboard, open the LiveChat integration and press Disconnect. Asyntai removes the bot agent from your LiveChat licence. Then uninstall the app in LiveChat under Settings → Apps.
Plans & Pricing
The app is free. Every answer counts as one message on your Asyntai plan. View pricing.
Need Help?
If you have any questions or run into issues, contact us at [email protected].