YouTrack Integration
Support tickets from your chat open in your YouTrack helpdesk
Overview
YouTrack is an issue tracker from JetBrains with a helpdesk built in. The Asyntai integration brings your website chats into it.
Your AI chat agent answers visitors on your website all day. When a visitor has a real problem, the agent opens a support ticket. That same ticket appears in YouTrack, with the whole conversation that produced it. Your team answers from YouTrack.
How It Works
Asyntai answers your visitors. Most questions end there.
When the agent opens a support ticket, Asyntai creates the matching ticket in your YouTrack project at once. The ticket carries the subject, the visitor's email address, the page they were on, and every message of the chat.
Your agents see the full history before they write the first word, so nobody asks the same question twice.
The Asyntai Marketplace App
The Asyntai AI Chatbot app from the JetBrains Marketplace adds a panel to every ticket page. The panel does two things:
- Draft a reply. Press the button and your AI agent writes an answer from your website and your knowledge base. Read it, change it, then post it as your comment.
- Earlier chats. Every website conversation of that person, newest first, with the full text of every message.
The app is free. It needs your Asyntai API key, which you paste once in the app settings.
Requirements
- A YouTrack workspace, cloud or self-hosted
- A YouTrack helpdesk project, or any project you want the tickets in
- An Asyntai account on the Starter plan or higher, because the integration uses the Asyntai API
- Permission to create a permanent token in YouTrack
Installation
Follow these steps to send your tickets to YouTrack:
Create a YouTrack Token
In YouTrack open your profile, then Account Security, then New token. Give the token the YouTrack scope and copy it. It starts with perm:.
Connect Asyntai
Open the YouTrack connect page in Asyntai. Paste your YouTrack address and the token, then press Continue.
Choose the Project
Choose the YouTrack project the tickets go to, and the website whose chat they come from. Helpdesk projects are listed first. Press Connect YouTrack.
Send a Test Ticket
Press Send a test ticket. A ticket called Asyntai connection test appears in your project. You can close it.
Install the Marketplace App
In the JetBrains Marketplace find Asyntai AI Chatbot and install it in your workspace. Open the app settings and paste your Asyntai API key. You find the key in Asyntai under Settings, then API.
Turning It Off
Open the YouTrack connect page and press Disconnect. Asyntai forgets the token at once and stops creating tickets. Tickets already in YouTrack stay where they are.
Tip: Every ticket carries the visitor's email address at the top of its body, so your agent can answer straight away.
Privacy
The integration sends the ticket and the chat behind it to the YouTrack workspace you connect. Privacy policy.
Plans & Pricing
The integration and the app are free. Both use the Asyntai API, which needs the Starter plan or higher. View pricing.
Need Help?
If you have any questions or run into issues, contact us at [email protected].