How to Add Asyntai AI Chatbot to Document360

Step-by-step guide for Document360 knowledge bases

平台：

步骤1：获取您的嵌入代码

首先，前往您的 Asyntai 仪表板并向下滚动到"嵌入代码"部分。复制您的专属嵌入代码，格式如下：

<script>(function(){var l=function(){var s=document.createElement("script");s.src="https://widget.asyntai.com/static/js/chat-widget.js";s.async=true;s.setAttribute("data-asyntai-id","YOUR_WIDGET_ID");document.head.appendChild(s)};if(document.readyState==="complete"){l()}else{window.addEventListener("load",l)}})();</script>

注意： 以上代码仅为示例。您必须从仪表板复制您自己的专属嵌入代码，因为其中包含您的个人小部件 ID。

Step 2: Open the Custom CSS & JavaScript Settings

Document360 lets you inject custom JavaScript into every page of your knowledge base site. Here's how to reach the editor:

Log in to your Document360 portal
Click the Settings (gear) icon in the left sidebar
Go to Knowledge base site → Custom CSS & JavaScript
Select the JavaScript tab to open the code editor

注意： You need Owner or Admin permissions on the project to edit these settings. On some plans this section appears under Settings → Knowledge base site → Site customization.

Step 3: Paste Your Embed Code

With the JavaScript tab open, add your Asyntai snippet:

Click inside the JavaScript code editor text area
Paste your Asyntai embed code (the full <script> tag from your Dashboard)
Click Save to store your changes

<script>(function(){var l=function(){var s=document.createElement("script");s.src="https://widget.asyntai.com/static/js/chat-widget.js";s.async=true;s.setAttribute("data-asyntai-id","YOUR_WIDGET_ID");document.head.appendChild(s)};if(document.readyState==="complete"){l()}else{window.addEventListener("load",l)}})();</script>

提示： Document360 injects this code at the bottom of every page of your knowledge base site, so the chat widget will automatically appear across all of your articles and category pages.

Step 4: Publish Your Knowledge Base

Saving the setting stores it, but you may need to publish for the change to reach your live site:

After saving, make sure your knowledge base site is published
Open your live knowledge base URL to confirm the widget loads

重要提示： Custom JavaScript is intentionally disabled in shareable preview links. To verify your snippet, always open the published knowledge base site directly rather than a preview link.

Step 5: Verify Installation

Open your live Document360 knowledge base in a new browser tab or incognito window. You should see the chat widget button in the bottom right corner. Click it to ensure it opens and functions correctly.

看不到小部件？ Make sure you saved the JavaScript setting and published your knowledge base site. Clear your browser cache or view in incognito mode, and confirm you're viewing the live site (not a preview link). Check the browser console (F12) for any JavaScript errors.

需要帮助？

If you're not comfortable editing the Custom JavaScript settings, Document360's support team can help you configure custom code on your knowledge base site. You can also contact Asyntai support for guidance on installing the chatbot on your Document360 knowledge base.

专业支持： Asyntai support is happy to walk you through the setup if you run into any issues adding the widget to your Document360 knowledge base.