Back to Dashboard

Documentation

Learn how to use Asyntai

Getting Started
Installation Knowledge Base How the AI Accesses Your Content Connect Your Website Test Your AI Manage Websites
Customization
Chat Button Designs Chat Button Icon Widget Colors AI Assistant Name Initial Message Widget Position Auto-Trigger Greeting Bubble Unread Badge Instruction Mode Ask Questions Use Emoji Allow Only Certain Languages Collect Emails Collect Phone Numbers Smart Lead Capture Localization Hide Branding Privacy Link Custom Notice Open Links in the Same Tab Transcript Download New Conversation Conversation History Tagline & Status Dot Speech to Text Chat Icon Company Logo Character Limit Temperature
AI Instructions Tips Switching From Another Chatbot Compare Plans
Features
Ask AI Bar AI Search Bar Website Crawl Knowledge Gaps Product Cards Dynamic Product Cards Dynamic Images User Context Custom Tools Link Parameters Live Monitoring Human Takeover Escalation AI Notifications Browser Notifications Daily Report Real-Time Data Feed Real-Time Data Feed Max Team Members Single Sign-On Two-Factor Authentication Include Images Image Vision Translation Widget Localization AI Transparency Leads Smart Lead Capture Support Tickets Chat Categories Bookings Voice Agent Embeds Exclude Pages Blocked IPs Retention Policy Zero Retention Mode PII Redaction Output Classifier Access Tags Widget Version Pinning Audit Log Reply Suggestions Follow-up Messages Speech to Text Transcript Download Embedded Chat Iframe Embed
Analytics
Chat Analytics Chat Logs
Integrations
REST API Instagram Messenger WhatsApp Twilio Discord Zapier Email Mobile Apps
Other
Add to Home Screen Custom Open Button Ask AI Buttons Payment Failed?
Ask AI

Browser Notifications

Get a notification in your browser when something important happens in your chats

Set Up Browser Notifications
Pro & Enterprise Plans

Overview

Browser Notifications show a notification on your computer or phone when a visitor starts a conversation, leaves contact details, asks for a person or creates a ticket. You see it even when the Asyntai dashboard is not open, so you can reply while the visitor is still on your website.

Click a notification to open the conversation in your dashboard.

What you can be notified about

New conversation

When a visitor sends the first message.

New lead

When a visitor leaves an email address or a phone number.

Visitor asks for a person

When a visitor asks to talk to someone from your team. Escalate to Human must be on.

New ticket

When a visitor creates a support ticket.

How to turn them on

  1. Open Browser Notifications in your dashboard.
  2. Turn on This browser.
  3. Your browser asks if Asyntai can show notifications. Click Allow.
  4. Choose the events you want. All events are on at the start.
  5. Click Send a test notification to see how it looks.

Do these steps in each browser where you want notifications, for example on your work computer and on your Android phone. The page shows a list of your browsers, and you can remove one at any time.

Team members

Each team member turns on notifications in their own browser and chooses their own events. A team member gets notifications only for the websites they have access to.

If you have more than one website, you can choose the websites you get notifications for.

Supported browsers

Browser Notifications work in current versions of Chrome, Edge, Firefox and Safari on a computer, and in Chrome on Android phones.

Tip: Browser Notifications and email notifications work separately. You can use one of them, or both.

Troubleshooting

  • The switch does not turn on. Notifications are blocked for asyntai.com in your browser. Allow them in the site settings of your browser, then try again.
  • The test notification does not show. Check that notifications for your browser are on in the settings of your computer, and that Do Not Disturb or Focus mode is off.
  • Notifications stopped. If you clear the data of your browser, turn on This browser again.