Bitrix24 Integration
An AI assistant that answers your team in Bitrix24 Chat and your customers in Open Channels
Обзор
The Bitrix24 integration adds an Asyntai bot to your Bitrix24. One bot serves two audiences. Your employees ask it questions in Bitrix24 Chat. Your customers reach the same bot through an Open Channel, where it answers first and passes the conversation to a free operator when a person is needed. Every answer comes from your own content: your website, your uploaded documents and your help centre articles.
Предупреждение об ИИ: Answers in Bitrix24 are generated by AI. They may sometimes be inaccurate or incomplete and should be verified before you rely on them, especially for important decisions.
Как это работает
The app registers one chat bot on your Bitrix24. Bitrix24 sends each message addressed to the bot to Asyntai, and Asyntai posts the answer back into the same chat. Nothing is installed on a server of yours. Each chat keeps its own conversation, so follow-up questions are understood against what was asked before.
Требования
- Аккаунт Asyntai. Для начала достаточно бесплатного тарифа.
- A Bitrix24 account, in the cloud or self-hosted.
- Administrator rights, because only an administrator can install an app.
Установка
Follow these steps to add Asyntai to your Bitrix24:
Install the app
In Bitrix24, open the Market and search for Asyntai. Select Install and accept the permissions the app asks for.
Подключите свою учётную запись Asyntai
The setup page opens inside Bitrix24. Sign in to Asyntai, or create an account, and choose which website the bot answers from. This only has to be done once.
Talk to the bot
Open Bitrix24 Chat and write to Asyntai. Ask anything your content covers. Your whole team can do the same.
Let it answer customers as well
This step is optional. Open Contact Center, edit an Open Channel, and set Asyntai as the bot that answers first. From then on the bot replies to every new customer message on that channel.
Совет: Направьте ИИ на вашу внутреннюю документацию, частые вопросы и руководство через панель Asyntai, чтобы он отвечал на вопросы, связанные именно с вашей командой и вашими процессами.
Handing a Customer to a Person
In an Open Channel every answer carries a button that reads Talk to a person. A customer can also simply write that they want an agent. The bot then says a colleague is coming and passes the chat to a free operator in that channel. If nobody is free, the bot says so and asks the customer to leave the question.
Что умеет бот
- Answer team questions instantly, 24/7, in a direct message or a group chat
- Answer customers in an Open Channel and hand them to an operator on request
- Отвечать на 36 языках, определяя язык сообщения автоматически
- Keep conversation context within each chat
- Использовать ваши загруженные документы, частые вопросы и инструкции для точных ответов
Примеры использования
- Введение в работу новых сотрудников: новички спрашивают бота о правилах, инструментах и процессах
- First line of support: the bot takes the repetitive customer questions so your operators answer the rest
- Knowledge lookup: instant answers from your documentation without searching
- Многоязычные команды: каждый спрашивает на своём языке и получает ответ на том же языке
Конфиденциальность
Asyntai receives the text of the message, together with the identifiers Bitrix24 sends for the chat and the person writing. Messages the bot was not addressed in are never sent to Asyntai. You can remove the app at any time, and the connection ends with it.
Тарифы и цены
The Bitrix24 integration is available on all Asyntai plans, including Free. Each plan includes a monthly message allowance shared across all your channels and integrations. Посмотреть цены.
Удаление
In Bitrix24, open the Market, find Asyntai under your installed apps, and remove it. The bot disappears from your chats and Asyntai stops receiving messages.
Нужна помощь?
Если у вас есть вопросы или возникли проблемы, свяжитесь с нами по адресу [email protected].