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Ask AI

Order Requests

Let visitors order right in the chat with an order form

View Order Requests
Standard, Pro & Enterprise Plans

Overview

With Order Requests, a visitor who wants to buy can order right in the chat. The AI shows a short order form with the products and quantities already filled in. The visitor adds a name and a phone number and sends it.

You get every order request by email, and all of them appear on the Order Requests page. Your team then contacts the customer to confirm the order and enters it in your own shop system.

How It Works

  1. The visitor wants to order - for example, they ask to buy a product, or the checkout on your website does not work for them
  2. The AI shows the order form - with the products and quantities from the conversation
  3. The visitor checks and sends it - they can change quantities or remove a product, then add their contact details
  4. You get the order request - by email and on the Order Requests page, and the contact is also saved in Leads
  5. Your team confirms it - contact the customer, then mark the request as Confirmed or Completed

Note: An order request is not a paid order. Nothing is reserved, placed or paid in your shop. The AI and the form tell the visitor that your team will contact them to confirm the order.

AI Assistant
Hi, I would like to order two night creams.
Sure! Please check your order and add your details below:
Your order
Night cream− 2 +
Your name *
Phone number *
Send order request

Setup

Turn on Order Requests in a few clicks:

1
Go to Order Requests Open the Order Requests page from your dashboard
2
Enter notification email Where you want to receive new order requests. You can enter up to 5 addresses, separated by commas.
3
Choose the form fields The form always asks for a name and a phone number. You choose if it also asks for an email address and a delivery address.
4
Click Enable Your AI now shows the order form when a visitor wants to order

Important: If your AI Instructions tell visitors to order only by phone or only on the website, change them, or the AI may follow them instead of showing the order form.

Managing Order Requests

Every order request appears on the Order Requests page with:

Request Number A unique number like ORD-48213, also shown to the visitor
Products The products and quantities the visitor sent
Contact Details Name, phone number, and email and delivery address if you ask for them
Status New, Confirmed, Completed or Cancelled

Open a request to see all details, call or email the customer, change the status, add an internal note for your team, or open the full chat.

Tip: Test the order form in the test chat on your dashboard. Ask the AI to order a product. In the test chat, no order request is saved.

Good to know

  • The AI shows the form only when the visitor wants to order. It does not show it for a question about a product or a price.
  • The contact from the form is also saved on your Leads page.