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Ask AI

Twenty Integration

Every lead from your AI chatbot becomes a person in Twenty, with the full conversation on their record

Create Account

Overview

Twenty is an open source CRM. The Asyntai AI Chatbot app connects it to the AI chatbot on your website. When a visitor leaves an email address or a phone number in the chat, the visitor becomes a person in Twenty, and the whole conversation is saved as a note on that person.

Your team sees what each lead asked, what the chatbot answered, and on which page, before the first call.

What You Get

  • New leads as people. A visitor who leaves an email address or a phone number becomes a person. A visitor who is already in Twenty gets the chat on their existing record.
  • The full conversation as a note. Every message from the visitor, the AI chatbot and your human agents, with the page and the time. When the visitor writes again, the same note is brought up to date.
  • Three fields on every person: Last website chat, Website chats and Chat page. Sort, filter and build workflows on them.
  • An "Asyntai leads" view in the sidebar: every person the chatbot brought in, newest chat first.
  • A workflow action called Get Asyntai chats: give it an email address, and it returns that person's website chats as text for the next step.

Requirements

  • A Twenty workspace, on Twenty Cloud or self-hosted
  • An Asyntai account on the Starter plan or higher, because the app uses the Asyntai API
  • Permission to install apps in your Twenty workspace

Installation

Follow these steps to connect Asyntai to Twenty:

1

Get Your API Key

Sign in to Asyntai, open Settings, then API, and copy your API key.

2

Install the App

In Twenty, open Settings → Apps → Marketplace. Open the filter, turn off Vetted only, search for Asyntai AI Chatbot, and press Install.

3

Paste the API Key

Open the app, go to the Variables tab, paste your key into Asyntai API key, and press Save settings.

4

Open Asyntai Leads

The leads of the last 30 days appear under Asyntai leads in the sidebar, and new leads follow on their own every five minutes. Open a person and choose Notes to read the conversation.

One Website or All of Them

The app brings in leads from all the websites in your Asyntai account. To limit it to one, type its domain, for example example.com, into the Website variable.

Using Chats in Workflows

Every new lead creates a person, so a workflow with the trigger Record is created on People starts for each new lead. Add the action Get Asyntai chats and set Email address to the person's Primary Email. The next step can then use latestTranscript, the text of the newest chat, and found, the number of chats, for example in a task for your sales team.

Tip: Visitors who leave only a phone number become people too. Their chats are in the note on the person, and the Phones field holds the number.

Removing It

Open Settings → Apps, choose Asyntai AI Chatbot, and press Uninstall.

Plans & Pricing

The app is free. It uses the Asyntai API, which needs the Starter plan or higher. View pricing.

Need Help?

If you have any questions or run into issues, contact us at [email protected].