RRetype × Asyntai50 free messages

AI Chatbot for RetypeHelp articles that talk back to customers.

How do I add a new employee? Why is the tax amount different this month? Can I pay contractors? Customers open a ticket before they search. Asyntai reads your Retype help center and replies with the steps from your own articles.

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Free plan _includes/head.html Hand-off to support
help.ledgerly.example/payroll/run-payroll
Ledgerly Payroll
Ledgerly Payroll
$6 / employee
Monthly runsTax filingPayslips
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Ledgerly PayrollOnline
Hi! Questions about running payroll?
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1include file
Eachhelp article covered
Weekendquestions handled
50messages free
Customers ask

What payroll customers ask most

Setup, deadlines and tax changes. Asyntai replies from your Retype articles, and the tricky cases go to your support team with full context.

How do I add an employee?When is the payroll deadline?Why did tax change?Where are the payslips?Can I undo a run?Which banks work?
Can I pay contractors?How is holiday pay counted?Can I export to accounting?Who can see salaries?How do I end employment?How do I reach support?
Features

A fit for Retype help centers

Software companies, product teams and open-source projects that write their docs in Markdown and publish them with Retype.

Learns your articles

How-to guides, release notes and API pages, plus PDF policies you upload.

Run your first payrollGuide
Tax updates 2026Article
Data policy.pdfLearned

_includes

One file in the project root.

1file

Every customer language

A question in Polish brings a reply in Polish, from your English articles.

ENPLDENLFRES

Tickets with context

When a case needs a person, the chat saves the company, the problem and the email.

SB
Sofia B.Payslip shows wrong bank
New

Light and dark Retype themes

The chat button stays clear in both color modes of your docs.

Spot weak articles

The question chart shows which articles leave customers unsure.

Deadlines29%
Tax23%
Banks17%

Careful with money questions

It uses only your articles for payroll facts and sends account-specific issues to staff.

Why is my payslip $40 short?Each deduction is listed under Payslip Lines. If an amount still looks wrong, I can open a ticket for our payroll team.
Example

A customer misses a deadline

A customer asks about a late change. Asyntai explains the rule, then opens a ticket.

  • States the rule

    Deadlines come straight from your articles.

  • Opens a ticket

    Urgent cases reach support with the details.

  • Keeps the chat

    Your agent sees what the customer already tried.

Help center colour
Setup

Adding it to a Retype site

Retype applies files in the _includes folder to every page by itself. head.html goes at the end of the head element.

Take your snippet

Register with Asyntai for free, give the URL of your Retype site and copy the snippet.

Find _includes

In the root of your Retype project, open the _includes folder. Make it if it is missing.

Save head.html

Paste the snippet in a file named head.html in that folder.

Build and publish

Run retype build, or push to your repo if a workflow builds the site.

No include call is needed in your pages. Retype applies head.html on every page when the file exists.

_includes head.html
head.html
<script src="https://asyntai.com/static/js/chat-widget.js" data-asyntai-id="YOUR_ID" async></script>
retype build
Benefits

Why Retype teams add it

Start with 50 free messages. A paid plan adds more as your customer base grows.

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01

Fewer how-to tickets

Customers find the steps in a reply, so support has time for real account issues.

02

Help after office hours

Payroll runs late at night and on weekends. The chat is there when support is not.

03

Articles stay the source

Edit a Markdown article and publish. The next crawl updates the replies.

FAQ

Retype questions

Includes, builds, tickets and pricing.

Where does the snippet go in Retype?

In _includes/head.html at the root of your project. Retype adds it to the end of the head on every page.

Do I need an include tag in my pages?

No. Files in _includes with these names apply to the whole site without any call.

Can I use body.html instead?

Yes. _includes/body.html goes at the end of the body. Use one of the two files.

Does it work with GitHub Actions builds?

Yes. The _includes folder is part of your repo, so every build adds the chat.

Does it read all my articles?

It reads the published pages of your help center. Crawl again after a release.

Can it open support tickets?

Yes. It saves the problem and the contact details, and your team replies from the dashboard or email.

Does it link to the article?

Yes. Replies point to the help article they come from, so customers can read the full steps.

Which languages are supported?

Customers can write in any of 36 languages and get a reply in that language.

What are the costs?

One site with free messages is included in the Free plan. Paid plans add messages and team features.

Guide

An AI assistant for Retype help centers

Why Retype teams add an assistant

Retype builds a fast docs site from plain Markdown, with search and navigation included.

Customers often do not know which article they need. A chat answers the question in their own words.

Reducing routine tickets

Many tickets ask for steps that an article already explains.

Asyntai replies with those steps and a link, so the customer can act right away.

Passing hard cases to people

Some questions need account access or a decision.

The chat collects the details and creates a ticket, so your agent starts with the full picture.

Setup with _includes/head.html

Retype checks the _includes folder at the project root and applies head.html on every page.

Save the snippet there, rebuild, and the chat button appears across the site.

Improving the docs

Each conversation is stored and grouped by topic.

Topics with many questions show which articles to rewrite first.

Let your Retype docs answer customers

Save one include file, rebuild, and the chat goes live. 50 messages are free.

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