KKnowledgeOwl × Asyntai50 free messages

AI Chatbot for KnowledgeOwlYour articles, answering in plain words.

Customers rarely search with the words your articles use. They ask "why is my bank feed stuck?" The assistant reads your KnowledgeOwl articles and replies with the steps that fit, plus a link to the full article.

Create my assistant KnowledgeOwl setup
Free plan KnowledgeOwl Custom head Links to the source article
help.ledgerleaf.example/bank-feeds
LedgerLeaf Help Center
Bank feeds
18 articles
Connect a bankFix sync errorsMatch transactions
Browse articles
LedgerLeaf Help CenterOnline
Hi! What can I help you find?
Powered by Asyntai
1Custom head field
Everyarticle and category page
Weekendsupport questions answered
50free messages to test
Customers ask

Questions customers type into a help center

Customers describe their problem, not the article title. The assistant matches their words to the right article and gives the steps right away.

Why is my bank feed stuck?How do I add a user?Can I undo a reconciliation?Where do I change VAT?How do I edit an invoice?Can I export my data?
How do I reset my password?How do I attach a receipt?Why are numbers different?How do I change my plan?How do I close the year?Who do I contact for help?
Features

Built for KnowledgeOwl knowledge bases

Software companies, support teams and organisations that publish their help content with KnowledgeOwl.

Reads your whole knowledge base

Articles, categories, glossaries and FAQs, plus release notes or PDFs you upload.

Connect your bankArticle
Fix sync errorsArticle
Release notes.pdfLearned

Custom head

Customize, Style (HTML and CSS).

1field

Support in any language

A customer writing in Dutch or Polish gets the steps in that language.

ENNLPLDEFRES

Hands over to your team

When articles do not cover a case, the customer leaves details for a ticket.

JD
Jamie D.Feed error, needs agent
New

Help on any device

Customers often check help pages on a phone next to their laptop, and the chat fits both.

Find content gaps

Topic stats show which questions your articles do not answer well yet.

Bank feeds31%
Invoices24%
Users17%

Points to the source

Each answer can link to the article it comes from, so customers can read more.

How do I split a payment?Open the payment, click Split and add the amounts. The full steps are in "Split a payment across invoices".
Example

A stuck bank feed, fixed without a ticket

A customer describes the problem in their own words. The assistant finds the right article and gives the steps.

  • Understands plain words

    It matches the customer’s description to the right article.

  • Gives the steps

    Menu paths and actions come straight from your content.

  • Hands over when needed

    Cases the articles do not cover go to your team with details.

Brand colour
Setup

Adding it to a KnowledgeOwl knowledge base

KnowledgeOwl has a Custom head field for scripts that need to load in your knowledge base.

Get your snippet

Create an Asyntai account, add your knowledge base address and copy the snippet.

Open the Style settings

In KnowledgeOwl, go to Customize and open Style (HTML & CSS).

Paste into Custom head

In Customize HTML, CSS, and JS, select Custom <head> and paste the snippet.

Save and check

Click Save, then open your knowledge base in a private window to see the chat.

If your knowledge base is private, add the knowledge base address and any public pages in Asyntai, or upload your key articles as documents.

Customize Style (HTML & CSS)
Custom head
<script src="https://asyntai.com/static/js/chat-widget.js" data-asyntai-id="YOUR_ID" async></script>
Save
Benefits

Why KnowledgeOwl teams add it

Begin with 50 free messages. Upgrade as volume grows.

Compare plans Create my assistant
01

Fewer support tickets

Customers get the answer from your articles in seconds, so fewer of them open a ticket.

02

More value from your content

The articles your team wrote now answer questions directly, even when customers search with different words.

03

Clear content priorities

Chat topics show which problems have no good article yet, so writers know what to do next.

FAQ

KnowledgeOwl questions

Custom head, private bases, sources and costs.

Where do I add the snippet in KnowledgeOwl?

Go to Customize, open Style (HTML & CSS), select Custom head in the Customize HTML, CSS, and JS section, paste the snippet and save.

Does it answer only from my articles?

It answers from your knowledge base and the documents you upload. You can tell it to hand over to your team when nothing fits.

Can it link to the right article?

Yes. Answers can include the article the information comes from, so customers can read the full steps.

My knowledge base needs a login.

Add the pages Asyntai can reach, or upload your main articles as documents, so the assistant can learn them.

Will it stay current when I update articles?

Start a fresh crawl after big updates, or add a quick instruction about the change in your dashboard.

Can customers open a ticket from the chat?

The assistant can collect details and pass the case to your team when the articles do not solve it.

Will it affect my KnowledgeOwl theme?

No. It appears as a floating chat button. Your theme, categories and layout stay the same.

Can it support customers in other languages?

Yes. It replies in the customer’s language, even when articles are only in English.

How much does it cost?

Start on the Free plan: one website with free messages included. Higher plans raise the message limit for busy help centers.

Guide

An AI assistant for KnowledgeOwl knowledge bases

Why knowledge bases add an assistant

KnowledgeOwl helps support teams publish clear help articles. But customers search with their own words, and a mismatch means the right article stays hidden.

An assistant understands the question as the customer writes it and answers from your articles, so good content gets found.

Turning articles into answers

A long article often covers many cases. Customers only need the part that matches their situation.

The assistant picks out the relevant steps, gives them in a short reply and links to the full article for anyone who wants more.

Deflecting routine tickets

Password resets, settings and how-to questions make up much of a support queue. Most are already answered in your knowledge base.

When customers get the answer in the chat, they do not need a ticket, and your team spends time on the complex cases.

Setup through Custom head

KnowledgeOwl lets you add scripts in the Custom head field under Customize, Style. The snippet goes in once and the chat appears across your knowledge base.

No theme changes are needed, and you can remove it at any time from the same field.

Improving your content

Every conversation is saved. Questions without a good answer show you exactly which articles to write or update next.

Over time, the knowledge base gets better, and the assistant gets better with it.

Let your knowledge base answer back

Paste one snippet into Custom head and start answering customers today. The first 50 messages are free.

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