The Best Gorgias Alternative
Gorgias is an ecommerce helpdesk: a shared ticket inbox, order-aware macros, and agents working through a queue after something has been bought. Asyntai works one step earlier — it answers the sizing, stock and delivery questions on the product page, so fewer of them ever reach an inbox.
Try it on your own website for free
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Answers Before Checkout, Not Tickets After It
Built for the Question That Comes Before the Order
A helpdesk starts working once there is an order number to look up. Most of what shoppers actually type into a chat box is earlier than that: will this fit, is it in stock, when would it arrive, is it right for what I own. Asyntai answers those from your own pages while the shopper is still deciding, which is the moment the answer is worth money.
Your Product Pages Already Hold the Answer
Macros are excellent at the repeatable post-purchase reply, and they only exist once somebody writes and maintains them. Asyntai composes each answer from the size guide, spec table, shipping terms and returns policy already sitting on your site, so a correction to the page is a correction to every future reply.
Sees What Shoppers Ask Before They Buy
Helpdesk reporting is about the queue: volume, response time, resolution. Useful numbers for running a support team. Asyntai shows you the questions visitors asked and the pages they asked them on, so you can see which product descriptions are leaving something out. Full chat logs from the Starter plan.
A Bill That Ignores How Busy You Are
Support platforms are usually structured around conversation volume, which is sensible when every conversation is a person's time. An AI answering pre-sales questions has no such link, so Asyntai is a flat monthly price with a message allowance. A campaign that triples your traffic does not rewrite the invoice.
Set Up by Whoever Runs the Storefront
Colours, greeting, tone of voice and the rules for what the AI may and may not say are a few clicks with a live preview next to each setting. Nothing to route, no rules to assign, no help desk administrator needed before the widget can go live.
Our Integrations
WordPress
Joomla
OpenCart
Shopify
Adobe Magento
Drupal
October CMS
Moodle
Grav
ProcessWire
ConcreteCMS
Statamic
TYPO3
MODX
Kirby
Craft CMS
Medusa
Umbraco
Odoo
Dolibarr
Bagisto
Strapi
DatoCMS
Sylius
WordPress
Joomla
OpenCart
Shopify
Adobe Magento
Drupal
October CMS
Moodle
Grav
ProcessWire
ConcreteCMS
Statamic
TYPO3
MODX
Kirby
Craft CMS
Medusa
Umbraco
Odoo
Dolibarr
Bagisto
Strapi
DatoCMS
Sylius
Works on All Websites. All CMS. Everywhere.
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Increase conversion rates
AI Assistant
Online
See Asyntai in Action
See an AI chatbot that answers pre-sales questions on the product page, before they turn into tickets
Simple, Transparent Pricing
It reads the whole catalogue, so it answers about products none of us know in detail.
- 100 messages per month Maximum number of messages the AI can send
- Up to 1 website Maximum number of websites under one account
- Up to 100 crawled pages Maximum pages you can crawl and add to knowledge base
- Upload text, URLs, videos, PDFs and more Upload various sources of information and add to knowledge base
- 1 seat Number of team members who can access the dashboard
- 2,500 messages per month Maximum number of messages the AI can send
- Up to 2 websites Maximum number of websites under one account
- Up to 500 crawled pages Maximum pages you can crawl and add to knowledge base
- Upload text, URLs, videos, PDFs and more Upload various sources of information and add to knowledge base
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Review chat logs
Access and review all conversations from your chatbot
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Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- 2 seats Number of team members who can access the dashboard
- Enable thinking You can enable thinking for more thoughtful AI responses
- 15,000 messages per month Maximum number of messages the AI can send
- Up to 3 websites Maximum number of websites under one account
- Up to 1,000 crawled pages Maximum pages you can crawl and add to knowledge base
- Upload text, URLs, videos, PDFs and more Upload various sources of information and add to knowledge base
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Real-time data feed
AI can read real-time data (availability, status, products, etc.) during the conversation
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Review chat logs
Access and review all conversations from your chatbot
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Chat analytics
See analytics and insights from your chat conversations
- Knowledge gaps AI analyzes conversations to identify where it lacked knowledge
- Daily report You can receive daily email summaries of your chat conversations
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Add images
AI AssistantWhat color is the wallet?The Classic Leather Wallet comes in Brown.Add images that the AI can display in chat conversations
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Product cards
AI AssistantShow me headphones under $200Here are our top picks:❮ ❯SoundMax Pro$149Add to cartAudioElite$179Add to cartAdd product cards that the AI can show to customers during chat
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User context
Pass user-specific information (order status, account status, renewal date, etc.) to the AI so it can use it during the conversation
- Localization Translate your widget to 32 languages
- 3 seats Number of team members who can access the dashboard
- Enable thinking You can enable thinking for more thoughtful AI responses
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Image vision
AI AssistantI'm getting this error, can you help?I can see the issue! The error shows a missing semicolon on line 42. Add it after the closing bracket.Users can upload images in chat for troubleshooting, bug reports, or when they need visual help
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Live monitoring
Watch all chat conversations in real-time as they happen on your website
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Human takeover
Take control of any conversation and chat directly with visitors when needed
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AI Notifications
Get email alerts when AI detects specific scenarios you define (bug reports, sales opportunities, etc.)
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Escalation
Get notified when visitors request to speak with a human and join the chat directly
- 50,000 messages per month Maximum number of messages the AI can send
- Up to 20 websites Maximum number of websites under one account
- Up to 5,000 crawled pages Maximum pages you can crawl and add to knowledge base
- Upload text, URLs, videos, PDFs and more Upload various sources of information and add to knowledge base
-
Real-time data feed
AI can read real-time data (availability, status, products, etc.) during the conversation
-
Remove branding
Remove "Powered by Asyntai" from your chatbot
-
Review chat logs
Access and review all conversations from your chatbot
-
Chat analytics
See analytics and insights from your chat conversations
- Knowledge gaps AI analyzes conversations to identify where it lacked knowledge
- Daily report You can receive daily email summaries of your chat conversations
-
Add images
AI AssistantWhat color is the wallet?The Classic Leather Wallet comes in Brown.Add images that the AI can display in chat conversations
-
Product cards
AI AssistantShow me headphones under $200Here are our top picks:❮ ❯SoundMax Pro$149Add to cartAudioElite$179Add to cartAdd product cards that the AI can show to customers during chat
-
User context
Pass user-specific information (order status, account status, renewal date, etc.) to the AI so it can use it during the conversation
- Localization Translate your widget to 32 languages
- 10 seats Number of team members who can access the dashboard
- Enable thinking You can enable thinking for more thoughtful AI responses
-
Image vision
AI AssistantI'm getting this error, can you help?I can see the issue! The error shows a missing semicolon on line 42. Add it after the closing bracket.Users can upload images in chat for troubleshooting, bug reports, or when they need visual help
-
Live monitoring
Watch all chat conversations in real-time as they happen on your website
-
Human takeover
Take control of any conversation and chat directly with visitors when needed
-
AI Notifications
Get email alerts when AI detects specific scenarios you define (bug reports, sales opportunities, etc.)
-
Escalation
Get notified when visitors request to speak with a human and join the chat directly
24/7
Pre-Sales Questions Answered
Per Account
Flat Pricing, Not Per Ticket
3s
Reply Speed on the Page
What Happens Before the Order Exists
One AI handling the questions that arrive before checkout, on one flat account price
Answers the Pre-Sales Question
The AI replies while the shopper is still on the page, so a question about fit, stock or delivery gets resolved at the point of decision rather than becoming a conversation somebody has to pick up later.
Your Bill Stops Following Your Volume
Support pricing usually follows conversation volume, because agent time does. Asyntai is a flat monthly price with a message allowance, so a good traffic month is just a good traffic month. Your plan also covers more than one site.
Reads Your Catalogue, Not a Macro Library
Instead of a macro set to keep current, Asyntai indexes your live product pages, documents and policies and writes the answer from them. The catalogue you already maintain is the knowledge base.
What Changes When Answers Arrive Before Checkout
Fewer routine questions in the inbox, more shoppers who get an answer at the moment they need one
One Widget, Not a Support Operation
A helpdesk gives you a shared inbox, order context, macros, assignment and SLA reporting — all of it earns its place once you have a support team working a queue. Asyntai is the answer layer on its own, added with a single snippet.
Catches the Shopper Who Was About to Leave
A shopper who half-asks a question and drifts off is a lost sale nobody logged. The AI asks for an email or phone number in the flow of that conversation, so you get a name to follow up rather than a bounce. Included from the Starter plan.
Grounded in What You Actually Sell
The AI answers from what you publish, and says it does not have that detail rather than guessing at a specification. Correct the page and the answer follows, with no macro to rewrite.
Sent to the Inbox
Typical conversion when a pre-sales question waits for a reply
Answered While Still Browsing
Conversion when the answer arrives before the shopper leaves
* Industry studies put the lift from an immediate chat answer at 20-40% against the same question answered later by email or from a queue
Live on Your Storefront This Afternoon
Three steps, and none of them involve moving your order history anywhere
Start With the Answers You Already Have
Your existing macros, help centre articles and FAQ documents are already the right words in the right voice. Drop them in as text, PDFs or URLs. Whatever you do not get round to, the crawler generally picks up from the site.
Point the Crawler at Your Catalogue
Give Asyntai your domain and it works through product pages, variants, delivery terms and policies by itself. There is nothing to tag, no views to build and no rules to write before it can answer.
Paste One Line Into Your Theme
One line of JavaScript in your theme and the AI is live on every page, product pages included. Additional stores on your plan are covered by the same account.