The Best Freshdesk Alternative
Freshdesk is a ticketing helpdesk built for support organisations: tickets, automation rules, SLA policies and a self-service portal customers go to when they need something. Asyntai does the self-service part without the portal - the answer appears in a chat window on the page the visitor is already looking at, for one flat price per account.
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Self-Service Without a Portal
The Answer Comes to the Page They Are On
A portal only helps once the customer decides to go looking: find the link, choose a category, open an article and hope it is the right one. Plenty of people never get that far. Asyntai answers in a chat window on the page they were already reading, so there is nothing to search for and nowhere to be sent.
No Second Website to Build and Brand
A self-service portal is effectively another site to run: a theme to match, categories to structure, articles to write, and a version of all of it for every market you sell into. Asyntai reads the pages you already publish and composes each answer from them, so the site you maintain is the only thing you maintain.
Automation That Answers, Not Automation That Assigns
Helpdesk automation is genuinely good at its job: set a priority, choose a group, escalate at a deadline, send an acknowledgement. Every one of those moves a question closer to a person. Asyntai deals with the question itself, so the routine ones need no rule at all - nothing to prioritise, nothing to escalate, nothing to acknowledge.
Nothing to Measure, Because Nothing Waits
An SLA is a promise about how long somebody will be kept waiting, and setting honest targets is real work when people do the answering. Asyntai replies while the visitor is still on the page, so for everything your own content covers there is no first-response time to define, watch or explain to anyone.
Configured in an Afternoon, by One Person
There are no ticket fields to design, no groups to define, no portal theme to sign off. You pick the colours, the greeting, the tone of voice and the subjects the AI should decline, each with a live preview beside it. Whoever looks after the website can do the whole thing.
Our Integrations
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Statamic
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Kirby
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Medusa
Umbraco
Odoo
Dolibarr
Bagisto
Strapi
DatoCMS
Sylius
WordPress
Joomla
OpenCart
Shopify
Adobe Magento
Drupal
October CMS
Moodle
Grav
ProcessWire
ConcreteCMS
Statamic
TYPO3
MODX
Kirby
Craft CMS
Medusa
Umbraco
Odoo
Dolibarr
Bagisto
Strapi
DatoCMS
Sylius
Works on All Websites. All CMS. Everywhere.
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AI Assistant
Online
See Asyntai in Action
See self-service that answers on the page - no portal to visit, no rules to write
24/7
Self-Service That Never Closes
None
Portal Pages to Write
Seconds
Answer Time
What Self-Service Looks Like With No Portal
One AI answering from your own pages - no articles to publish, no rules to route, one flat account price
Answers Where the Question Came Up
The visitor gets a real answer in the chat window on the page they were reading. Nothing has to be looked up in a portal, and no ticket has to be raised for somebody to reply to later.
Priced Per Account, Not Per Agent
Agent licensing is fair enough when agents do the answering, because the cost follows the people. Asyntai is one flat monthly price for the account with a message allowance, so adding a colleague to the dashboard, or covering another site included in your plan, leaves the invoice alone.
Your Own Pages Are the Knowledge Base
Instead of an article library to write and then keep current, Asyntai indexes your live pages, uploaded documents and policies and writes each answer from them - in whichever language the visitor happens to type in.
What Changes With No Portal in the Middle
Nothing for customers to search, nothing for you to publish twice, and answers that land while the visitor is still there
One Widget Instead of a Support System
A ticketing helpdesk hands you tickets, automations, SLA policies, a portal and agent reporting. All of that earns its place once a support team is working through real volume. Asyntai is only the answering part, and it arrives as one line of JavaScript.
Turns a Quiet Visitor Into a Contact
Somebody who cannot find an answer usually leaves without telling you. When a conversation looks like ending unresolved, the AI asks for an email address or phone number in context, so the enquiry reaches you instead of vanishing with the tab. Included from the Starter plan.
Answers You Can Point At
The AI works from your published pages and says it does not have that information rather than filling the gap. Correct the page once and every answer after it is correct too, with no article to revise and nothing to republish.
Raised as a Ticket
Typical conversion when the answer arrives as a ticket reply
Answered in the Chat Window
Conversion when the answer appears on the page in seconds
* Based on industry studies showing instant chat replies can lift conversion by 20-40% compared with portal searches or queued ticket replies
Live Before the End of the Day
No portal to migrate, no automations to rebuild, no agents to provision - three steps
Keep the Articles, Leave the Portal
The knowledge base articles and canned replies you have already written are still good text. Paste them into Asyntai as text, PDFs or URLs and it reads them the same day. Anything that stays behind tends to exist on the site too, where the crawl will reach it.
Point the Crawler at Your Domain
Give Asyntai your address and it works through product pages, pricing, delivery terms and policies by itself. There is nothing to categorise, no ticket fields to design and no automation to set up before it can answer somebody.
Paste One Line of JavaScript
Add the snippet to your template and the AI is answering on every page of the site. The same account covers the other sites your plan includes, each with its own crawl and its own chat log.