How an AI chatbot helps holiday rentals on Smoobu
Direct bookings start with an answer
With a Smoobu website, hosts and small property managers have their own place to show their rentals. But before they book, many guests have one or two questions: Are dogs allowed? What time is check-in? Is there a cot?
The answers are often on your website already, but guests do not find them right away. An AI chatbot reads your pages and replies in clear sentences while the guest stays on your website.
Answers outside working hours
Many guests plan their holidays in the evening or at the weekend. If nobody answers then, they keep looking elsewhere. The chatbot is available at any hour.
Your guests get their answer right away, and you do not have to check your phone all the time.
Help during the stay too
Questions do not end with the booking. Wifi, heating, rubbish and check-out come up in every stay.
Upload your welcome guide to Asyntai and the chatbot answers these questions too, with fewer late messages for you.
Groups and long stays
A family reunion or a month-long stay needs a personal reply. The chatbot asks for an email address and saves the enquiry in your dashboard.
The next morning, you see who wanted to know what and can reply with a precise offer. It also answers each guest in their own language, even if your website is only in English.
Conversations show what is missing
Every conversation is saved and can be searched in the dashboard. After a few weeks, you see which questions come up most and which amenities interest guests most.
With these clues, you complete your property pages and house rules in Smoobu. Your website becomes more useful every week, for guests and for search engines.