An AI assistant for the Cloudbeds Booking Engine
Why Cloudbeds properties add an assistant
Cloudbeds is a hospitality platform used by hotels, hostels and B&Bs to manage rooms and direct bookings. Its booking engine is where guests choose a room and pay.
That is also where last questions come up. An assistant answers them on the spot, so guests complete the booking instead of leaving to search.
Small details decide budget bookings
Hostel and budget guests compare many places. Towels, lockers, curfews and breakfast can decide which one they pick.
The assistant gives clear answers from your house rules and room descriptions, in the guest’s own language.
Handling groups well
School trips, choirs, sports teams and tour groups bring many beds at once, but they need special handling.
The assistant explains your group policy and saves the request, so your team can offer the right rooms and deposit terms.
Setup in the Customize settings
The Cloudbeds Booking Engine has a JavaScript field under Settings, Booking Engine, Customize. The snippet goes there once.
Cloudbeds may ask for multi-factor authentication when you save, which protects your booking pages from unwanted changes.
Learning from guest questions
Every conversation is saved. Patterns show which amenities guests ask about and where your descriptions leave gaps.
Use them to update room descriptions, add photos and make your house rules easier to read.