An AI assistant for Hostaway booking websites
Why Hostaway managers add an assistant
Hostaway is a property management system for short- and mid-term rentals, with its own Booking Engine for direct bookings. Direct bookings avoid channel fees, but guests must feel sure enough to book.
An assistant on the booking website answers their questions immediately, from your listings and policies, so the decision happens on your site.
Serving business and long-stay guests
Corporate travellers, relocating staff and project teams ask different questions from holiday guests: workspace, invoices, cleaning schedules and monthly rates.
The assistant answers those details clearly, which matters because a single long stay can fill an apartment for months.
Keeping live data where it belongs
Prices and availability change daily, and they must always be correct. Your Hostaway booking engine already handles them.
The assistant sends guests to the calendar for dates and rates, and focuses on everything else they need to know.
Handling enquiries outside office hours
Travel plans are made at all hours and in all time zones. An unanswered question at night often turns into a booking somewhere else.
The assistant replies at once and saves company or long-stay enquiries, so your reservations team can follow up in the morning.
Improving listings with real questions
Every chat is saved. Patterns show which amenities guests ask about and which details your listings leave out.
Use that to update descriptions, add photos of the workspace or write a clear corporate stay page.