Real-Time Data Feed

Connect your chatbot to live data sources for dynamic responses

Standard & Pro Plans

Overview

Real-Time Data Feed allows your chatbot to access live data from your systems. Instead of static responses, your AI can provide up-to-date information like current availability, pricing, wait times, or inventory levels.

Simply provide a URL that returns your data (JSON or plain text), and the chatbot will automatically include this information when answering relevant questions.

How It Works

You provide a URL - An API endpoint or page that returns your live data
Chatbot fetches data - Before responding, the AI retrieves current information
Dynamic answers - Responses include real-time data from your source

AI Assistant

Do you have any rooms available tonight?

Yes! We have availability for tonight:

Deluxe Suite - 3 rooms left at $299/night
Standard Room - 8 rooms left at $149/night

Would you like me to help you book?

What about tomorrow?

For tomorrow we have:

Deluxe Suite - 2 rooms at $299/night
Standard Room - 5 rooms at $149/night

Use Cases

Real-time data feeds are perfect for businesses that need to provide current information:

Hotels Room availability and pricing by date

Restaurants Wait times, table availability, hours

E-commerce Stock levels and product availability

Services Appointment slots and scheduling

Supported Formats

Your data feed URL should return data in one of these formats:

JSON Format

Structured data works best for complex information like inventory or schedules.

{
  "current_date": "2025-01-15",
  "rooms": [
    {
      "type": "Deluxe Suite",
      "available": 3,
      "price": 299.99
    },
    {
      "type": "Standard Room",
      "available": 8,
      "price": 149.99
    }
  ]
}

Plain Text Format

Simple text works for straightforward information.

Current wait time: 15 minutes
Tables available: 3
Kitchen closes at: 10 PM

Setup

Adding a real-time data feed takes just a few steps:

Create your data endpoint Set up a URL that returns your live data (API or webpage)

Go to Real-Time Data Feed From your website menu, click "Real-Time Data Feed"

Enter your URL Paste the URL that returns your data and click Save

Tip: Make sure your endpoint is publicly accessible (no authentication required) so the chatbot can fetch the data.

Best Practices

Keep data fresh - Your endpoint should return current information, not cached data
Include context - Add dates, times, or labels so the AI understands what the data means
Structure clearly - Use clear field names in JSON so the AI can interpret the data correctly
Keep it focused - Only include data the chatbot needs to answer questions

Important: The URL must be publicly accessible. If your endpoint requires authentication, the chatbot won't be able to fetch the data.

Remove Data Feed

You can remove the data feed anytime by clicking the "Remove Data Feed" button in your settings. The chatbot will return to using only your knowledge base for responses.

Note: Real-Time Data Feed is available on Standard and Pro plans.

Documentation