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Chat Analytics

Image Vision

Allow visitors to share images in the chat for AI analysis

Enable Image Vision
Standard & Pro Plans

Overview

Image Vision lets visitors upload images directly in the chat widget. The AI can see and analyze these images to provide better assistance - perfect for troubleshooting, identifying products, or when users need help with something visual.

When enabled, an image upload button appears in the chat widget. Visitors can share screenshots, photos, or any image, and the AI will respond based on what it sees.

How It Works

  1. Visitor uploads an image - They click the image button and select a file
  2. AI analyzes the image - The AI sees and understands the image content
  3. Contextual response - AI responds based on both the image and conversation
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Use Cases

Image Vision is great for situations where seeing is better than describing:

Troubleshooting Users share error screenshots for faster debugging
Product Identification Help users find products by sharing photos
Navigation Help Guide users when they can't find something
Verification Verify order details, receipts, or documents

What the AI Can See

When a visitor uploads an image, the AI can:

  • Read text - Error messages, labels, buttons, and any visible text
  • Identify elements - UI components, products, objects in the image
  • Understand context - What the user is trying to do or show
  • Provide guidance - Point out specific areas or suggest actions

Enable Image Vision

Turning on Image Vision is simple:

1
Go to Image Vision Settings From your website menu, click "Image Vision"
2
Click Enable Click the "Enable Image Vision" button
3
Done! The image upload button now appears in your chat widget

Tip: All uploaded images are saved in your chat logs, so you can review them later when viewing conversation history.

Disable Image Vision

You can turn off Image Vision anytime by clicking the "Disable Image Vision" button in your settings. The image upload button will be removed from the chat widget.

Note: Image Vision is available on Standard and Pro plans.