Getting the Best AI Performance

A practical guide to reviewing and improving your AI chatbot

Good News: When you add your website, we automatically generate AI instructions and crawl up to 50 pages to create your knowledge base. Your AI is ready to go - this guide helps you review and improve it.

Your Starting Point

After adding your website, Asyntai automatically:

Generates Instructions

AI analyzes your website and creates custom instructions about your business, products, and services.

Crawls Your Website

Up to 50 pages are automatically crawled and added to your knowledge base.

Important: While automatic crawling is the fastest and easiest way to get started, be cautious - your website may contain outdated information, old pricing, discontinued products, or pages you don't want the AI to reference. Always review what was crawled. If your website contains outdated, confusing or inaccurate information, consider removing the crawl from your knowledge base.

Step 1: Review Your Pre-Generated Instructions

First, check if the auto-generated instructions accurately represent your business.

Edit Your Instructions

Check for:

Business name & description - Is it correct?
Products/services - Are they accurate and current?
Pricing - Is it up to date?
Policies - Are shipping, returns, etc. correct?
Contact information - Phone, email, hours accurate?

If something is wrong or missing, edit the instructions directly. You can type anything you want - the AI will follow your guidance.

Step 2: Test Your AI

Now test how your AI responds to real questions.

Test Your AI

Ask questions like:

"What do you sell?"
"How much does [product] cost?"
"What's your return policy?"
"How can I contact you?"
"Do you ship to [location]?"

Happy with the responses? Great, you're done! If not, continue to Step 3.

Step 3: Improve AI Responses

If the AI's answers aren't quite right, you have two options:

Option A: Edit Instructions

Recommended - Easy to update

You can write anything in your instructions - any text the AI should know. There's no required format or template.

Great for:

Any textual information about your business
Product info, pricing, policies
Behavior and personality guidelines
Rules and restrictions
Contact details and hours
Anything you want the AI to always know

Limit: 50,000 characters - plenty of room for detailed information. Easy to edit and update anytime.

Option B: Add to Knowledge Base

Fast - No typing required

Knowledge base lets you automatically import information from URLs, crawled pages, and uploaded files without manual typing.

Use when:

You want to add info quickly without typing
Adding website URLs or crawled pages
Uploading PDFs or documents
You have lots of product pages
Information already exists on your website
Your instructions are already full

Good for: Large catalogs, documentation, files - anything you want to import automatically.

Simple rule: Start with instructions - write whatever you want there. Use knowledge base for files, URLs, crawled pages, or when you run out of space in instructions.

Adding FAQ Pairs

FAQ pairs are the easiest way to teach your AI specific answers to common questions.

Add FAQ Pair

Add question-answer pairs for topics the AI doesn't handle well:

Q: Do you offer gift wrapping?

A: Yes! We offer free gift wrapping on all orders. Just select "Gift Wrap" at checkout and add a personalized message.

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.

The AI will use these answers when customers ask similar questions, even if worded differently.

Write Whatever You Want

There's no required format or template for instructions. Just write in plain text - the AI understands natural language.

Key point: You don't need to follow any specific format. Write however makes sense for your business - bullet points, paragraphs, lists, whatever works.

Example: Sales-Focused Instructions

Want your AI to be more proactive about selling?

## SALES BEHAVIOR

Act as a friendly sales assistant who genuinely wants to help customers find the right product.

When talking to customers:
- Ask about their needs and use case before recommending products
- Highlight benefits, not just features
- Mention current promotions or deals when relevant
- Suggest complementary products ("This pairs well with...")
- Create urgency when appropriate ("Only 5 left in stock" - if connected to real-time data feed)

After answering a question:
- Ask if they'd like to see the product
- Offer to help them complete their purchase
- Mention free shipping thresholds ("Add $20 more for free shipping!")

Handle objections:
- Price concerns: Mention value, warranty, or payment plans
- Comparison shopping: Highlight what makes us different

Example: Brief and Direct Style

Want short, to-the-point answers?

## RESPONSE STYLE

Keep all responses brief and direct.
- Use short sentences
- Use bullet points for lists
- Answer the question first, then offer to elaborate
- Never write more than 3-4 sentences unless the customer asks for details
- Avoid filler phrases like "I'd be happy to help you with that"

Managing Your Crawled Content

If the automatically crawled content contains outdated or incorrect information, you can delete the entire crawl and start fresh.

Manage Knowledge Base

Consider deleting the crawl if:

It contains outdated pricing or promotions
It references discontinued products
Policies or terms have changed
The information is generally inaccurate

Note: You can only delete an entire crawl, not individual pages from it.

Tip: Instead of relying on automatic crawling, you can manually add specific URLs you want the AI to know about. This gives you more control over exactly what information the AI has access to.

Keeping Information Up to Date

Your AI is only as accurate as the information it has. There are two ways to keep it current:

Real-Time Data Feed

For information that changes frequently - like stock levels, prices, or availability - connect a real-time data feed. The AI will always have access to the latest data without manual updates.

Manual Updates

For information that changes occasionally - like policies, business hours, or product descriptions - update your instructions or knowledge base directly whenever something changes.

Quick Checklist

Reviewed auto-generated instructions for accuracy

Tested AI with common customer questions

Added missing information (via instructions, knowledge base, or FAQ pairs)

Ongoing Improvement

Your AI gets better over time as you refine it based on real conversations.

Check Knowledge Gaps

See questions your AI couldn't answer confidently. Add FAQ pairs or knowledge base entries to fill these gaps.

Learn more

Review Chat Logs

Read real customer conversations. Identify where the AI could improve and update instructions accordingly.