Short answer: Asyntai is the Drift alternative we recommend for sites that want AI chat with transparent self-serve pricing instead of Drift's sales-led model. Free for 100 messages/month, then $39/month for 2,500 messages — no sales call required, no per-seat scaling, AI included on every paid plan. The other alternatives below — Intercom, HubSpot Service Hub, Qualified, Tidio, Chatbase, Crisp — suit different situations (mid-market customer service, CRM-bundled, Salesforce-native ABM, SMB AI chat, custom-trained builder, omnichannel inbox).
Since the Salesloft acquisition, Drift has been integrated into Salesloft's Revenue Orchestration Platform — drift.com now redirects to salesloft.com/platform/drift, and Drift no longer publishes public pricing tiers. This guide compares the 7 alternatives most often considered when leaving Drift, with real pricing where each vendor publishes it and an honest "how it differs from Drift" breakdown for each one.
Why people are leaving Drift in 2026
Salesloft acquisition + redirect
drift.com now redirects to salesloft.com/platform/drift. Drift is positioned as part of Salesloft's Revenue Orchestration Platform — not a standalone product anymore.
No public pricing
Drift no longer displays plans or pricing on its site — every prospect goes through "Talk to Sales". For self-serve buyers, that's a non-starter.
Narrower B2B revenue focus
Post-acquisition Drift is positioned tightly around B2B sales and revenue use cases. Sites that just want AI chat for general customer support find the positioning misaligned.
Salesloft ecosystem lock-in
Drift is increasingly tied into Salesloft's wider sales platform — useful if you want that, friction if you don't.
Drift status as of April 27, 2026: drift.com redirects to salesloft.com/platform/drift; pricing is sales-led only ("Talk to Sales"). Verify current state before making decisions.
What Asyntai includes that Drift's positioning doesn't lead with
Drift's current product page focuses on B2B revenue use cases — AI chat as a sales/pipeline tool. Asyntai is built around AI chat as a general customer-question-answering product. Here's what Asyntai's plans include, verified from our codebase (myapp/plan_data.py):
Transparent self-serve pricing
- Free plan with 100 messages/month — sign up and use it without a sales call
- Starter $39/month for 2,500 messages, Standard $139/month for 15,000, Pro $449/month for 50,000 — all flat per-message, no per-seat fees
Messaging channels (Starter and above)
- Instagram DMs, Facebook Messenger, WhatsApp, Discord — native channel integrations
- Zapier (6,000+ apps) — push leads, conversations and events to your CRM, Slack, sheets, anywhere
- REST API for custom integrations
Live conversation control (Standard and above)
- Live monitoring — watch chat conversations in real-time
- Human takeover — take control of any conversation
- Escalation — get notified when visitors ask for a human
- AI Notifications — email alerts when the AI detects scenarios you define (sales opportunities, bug reports, etc.)
Rich visitor interactions (Standard and above)
- Image vision — visitors upload images for troubleshooting
- Speech to text — voice messages auto-transcribed
- Product cards — AI shows product cards inside the chat
- Bookings — visitors book appointments through chat with calendar integration
- Embeds — Calendly, forms, maps in chat responses
- Support Tickets — AI creates tickets for issues needing follow-up
Real-time data and personalisation (Standard and above)
- Real-Time Data Feed — AI reads live data (availability, status, products) during conversations
- User context API — pass user-specific information (account, plan, renewal) to the AI for personalized answers
- Knowledge gaps — AI analyzes conversations to identify what it didn't know
- Daily report — email summaries of chat conversations
Multilingual
- Automatic per-visitor language detection — every visitor gets answered in their own language
- Widget localization in 32 languages
Native platform integrations (30+)
- Official Shopify App, WordPress plugin, Moodle plugin, Magento, Joomla, Drupal, OpenCart, WooCommerce and many more
Feature availability per tier from Asyntai's pricing page and codebase (myapp/plan_data.py). Drift comparisons are limited to publicly available information on salesloft.com/platform/drift since Drift no longer publishes detailed plan-by-plan feature comparisons.
Quick comparison table
| Tool | Pricing model | Notable for |
|---|---|---|
| Drift (the one you're leaving) | Sales-led only ("Talk to Sales") — historically enterprise-priced | What you have today |
| AsyntaiOur pick | Self-serve flat per-message: Free (100 msgs), Starter $39/mo (2,500), Standard $139/mo (15,000), Pro $449/mo (50,000) | Transparent self-serve pricing, AI-first, multilingual, 30+ platform installs |
| Intercom | $29-$132/seat/mo + Fin AI $0.99/outcome | Mid-market customer service with mature AI agent |
| HubSpot Service Hub | Free CRM tier; paid Service Hub on hubspot.com | Free for teams already on HubSpot CRM |
| Qualified | Sales-led pricing on qualified.com | Salesforce-native B2B revenue chat — closest direct Drift replacement |
| Tidio | Per-seat plans + Lyro AI add-on (~$32.50/mo for 50 AI convos) | SMB live chat + AI bundle with transparent pricing |
| Chatbase | Free, Hobby $32/mo (500 msgs), Standard $120/mo (4,000), Pro $400/mo (15,000) | Custom-trained AI chatbot builder, multi-channel |
| Crisp | Free, Mini $45/mo, Essentials $95/mo, Plus $295/mo | Omnichannel inbox + chatbot |
Pricing as of April 2026 from each vendor's public pricing page where published. Verify current rates on vendor sites before switching.
The 7 Drift alternatives, compared
Asyntai
Self-serve AI chatbot with transparent flat per-message pricing. AI included on every paid plan, no sales call required, native installs on 30+ platforms.
Asyntai is built around the trade-offs people are usually escaping when leaving Drift: transparent pricing you can compare without a sales call, AI as the core product (not a sales-platform bolt-on), and self-serve sign-up. Live monitoring, human takeover and escalation are built in for the moments when a human needs to step in. Install is 2 minutes via the official app/plugin (Shopify, WordPress, Moodle) or a JavaScript snippet on any site.
How it differs from Drift: Drift (now part of Salesloft) is sales-led, B2B-revenue-focused, and integrated into a wider sales platform. Asyntai is self-serve, AI-chat-focused, and works as a standalone product regardless of which CRM (or no CRM) you use. If you specifically need ABM/intent-data routing for B2B sales, Drift's purpose-built replacements (like Qualified) are a closer match than Asyntai.
Pros
- Transparent self-serve pricing — no sales call required
- Flat per-message pricing — no per-seat or per-resolution fees
- AI agent included on every paid plan
- Native channels: Instagram, Messenger, WhatsApp, Discord, Zapier (6,000+ apps)
- Live monitoring + human takeover + escalation built in
- Image vision, speech-to-text, product cards, bookings and embeds in chat
- Real-Time Data Feed + User Context API for personalized answers
- Auto-detects each visitor's language; widget localized in 32 languages
- 30+ native platform plugins (Shopify, WordPress, Moodle, etc.)
Cons
- Not a B2B account-based marketing tool — no reverse-IP visitor identification or intent data routing
- Less established brand than Drift in the B2B sales-chat space
- Conversation logs live in the Asyntai dashboard, not in Salesloft/CRM
Intercom
Mid-market customer service platform with the Fin AI agent — closer in scale to where Drift historically sat.
Intercom is the natural mid-market alternative to Drift — similar feature depth, similar audience tier, but with publicly transparent pricing (per-seat plans plus $0.99 per Fin AI outcome). Most evaluations come down to whether you want a customer service platform (Intercom) or a sales-focused conversational platform (Drift's old positioning).
How it differs from Drift: Intercom publishes its pricing openly. Intercom positions around customer service; Drift around sales/revenue. Intercom's Fin AI agent is generally regarded as more developed than Drift's chat agent.
Pros
- Transparent published pricing (unlike Drift)
- Mature customer service feature set
- Fin AI agent is widely regarded as capable
Cons
- Per-seat plus per-resolution pricing scales fast
- Customer-service-positioned rather than sales-led
HubSpot Service Hub
HubSpot's customer service product, free entry tier on the HubSpot free CRM.
HubSpot Service Hub is most useful when your team is already standardised on HubSpot for CRM, marketing automation and sales. The free CRM tier covers basic chat; advanced features and AI sit on the paid Service Hub plans.
How it differs from Drift: HubSpot ties chat into the broader CRM/marketing suite. Drift was traditionally standalone before the Salesloft acquisition. HubSpot's pricing is transparent and the free tier is genuinely usable.
Pros
- Free CRM/chat tier
- Deep integration with HubSpot CRM data
Cons
- Locks you further into the HubSpot ecosystem
- Service Hub paid plans get expensive at higher tiers
Qualified
Salesforce-native B2B conversational marketing platform — the closest direct alternative to Drift's old positioning.
Qualified targets the same B2B revenue audience Drift historically did — visitor identification, intent-based routing, account-based conversational marketing, but built specifically for Salesforce-using teams.
How it differs from Drift: Qualified is Salesforce-native rather than Salesloft-tied. If your team runs on Salesforce and wants the closest like-for-like Drift replacement on the B2B sales-chat front, Qualified is purpose-built for it. Pricing is also sales-led — not transparent.
Pros
- Closest like-for-like Drift replacement for B2B sales chat
- Deep Salesforce integration
Cons
- Sales-led pricing — not transparent
- Best fit only for Salesforce-using B2B teams
Tidio
SMB-focused live chat platform with the Lyro AI agent and transparent pricing — a step down in scale from Drift.
Tidio is the SMB-tier alternative for teams that don't need Drift's enterprise positioning. Cheaper, easier to set up, with the Lyro AI agent as a metered add-on (~$32.50/mo for 50 AI conversations).
How it differs from Drift: Tidio targets small e-commerce and service businesses; Drift targeted enterprise B2B sales. Tidio publishes its pricing openly.
Pros
- Transparent pricing (unlike Drift)
- Cheaper than Drift's old enterprise positioning
- Free plan available
Cons
- Lyro AI capped at 200 conversations on starter AI plan
- Smaller-scale than Drift was built for
Chatbase
Hosted AI chatbot builder where you train a bot on your content and embed it across multiple channels.
Chatbase is a different shape from Drift — pure custom-trained AI chatbot builder rather than a B2B revenue platform. Useful when you want to deploy the same trained bot across web, WhatsApp, Slack, Messenger, etc.
How it differs from Drift: Chatbase is AI-builder-first; Drift was B2B-revenue-first. Different product shapes for different needs.
Pros
- Choice of underlying LLM (GPT, Claude, Gemini, Grok)
- Same bot deploys across multiple channels
- Transparent published pricing
Cons
- Not a B2B sales/revenue tool
- Pricing scales with messages and team size
Crisp
Multi-channel customer messaging platform with shared inbox and chatbot.
Crisp is a different shape from Drift — focused on the unified omnichannel inbox (web, email, social DMs, SMS, phone) rather than B2B sales conversations. Suits teams whose primary need is consolidating customer conversations across channels.
How it differs from Drift: Crisp is inbox-and-channels-first; Drift was sales-conversation-first. Different problems being solved.
Pros
- Free starter tier
- Unified inbox across multiple channels
- Transparent published pricing
Cons
- AI capabilities limited (~90 AI conversations on Mini)
- Not a B2B sales-chat replacement
How to choose your Drift replacement
- What did you actually use Drift for? If general AI chat / customer questions: Asyntai. If pure B2B account-based sales chat with intent routing: Qualified. If mid-market customer service: Intercom. If you'd rather have an inbox: Crisp.
- Do you want transparent self-serve pricing or are you OK with sales-led? Self-serve transparent: Asyntai, Intercom, HubSpot, Tidio, Chatbase, Crisp. Sales-led (like Drift now): Qualified.
- Are you on Salesforce or HubSpot? Salesforce: Qualified. HubSpot: HubSpot Service Hub. Neither / standalone: Asyntai or any of the others.
- How big is your support/sales team? Solo or small: Asyntai's flat pricing wins. Larger: per-seat tools (Intercom, Tidio) start to scale up the bill.
- How much AI volume do you need? If you want a lot of AI conversations cheaply, Asyntai is dramatically cheaper than per-resolution (Intercom Fin) or limited-credit (Crisp) models.
- Is sign-up speed important? Self-serve in minutes: Asyntai, Tidio, Chatbase, Crisp, HubSpot. Sales call required: Drift (now Salesloft), Qualified, custom Intercom plans.
How to migrate from Drift
- Pick your replacement and create an account. Test it for a few days before fully switching.
- Re-train the new chatbot on your content. Asyntai trains on your website URL plus uploaded PDFs in minutes.
- Install the new chatbot in parallel with Drift. Run both for a day or two to compare before removing Drift.
- Remove the Drift JavaScript snippet from your site. Check theme files, custom HTML fields and Tag Manager.
- Test in a private/incognito window to confirm the new widget loads and the old one is gone.
- Cancel your Drift / Salesloft subscription before any contract notice period. Enterprise contracts often have 30 to 90 day notice requirements — give yourself plenty of time before your contract anniversary. Export conversation history before cancelling if you want to keep it.
Frequently asked questions
What is the best Drift alternative in 2026?
Asyntai is our recommendation for sites that want AI chat with transparent self-serve pricing. The other alternatives compared above (Intercom, HubSpot Service Hub, Qualified, Tidio, Chatbase, Crisp) suit different situations — mid-market customer service, CRM-bundled, Salesforce-native B2B chat, SMB AI bundle, custom-trained AI builder, omnichannel inbox.
Why are people leaving Drift in 2026?
Drift was acquired by Salesloft, drift.com now redirects to salesloft.com/platform/drift, public pricing is no longer published (sales-led only), the product is now positioned narrowly for B2B sales/revenue use cases, and there are concerns about lock-in to the wider Salesloft ecosystem.
Does Drift still publish public pricing?
No. Following the Salesloft acquisition, Drift no longer displays plans or prices on its site — every prospect goes through "Talk to Sales". For self-serve buyers, this is a key reason to look elsewhere.
Is there a cheaper Drift alternative?
Yes. Asyntai is fully self-serve and starts at $0/month (Free, 100 messages) and $39/month (Starter, 2,500 messages). Tidio, Crisp, Chatbase and HubSpot Service Hub also have free or low-cost entry tiers. Qualified, like Drift, uses sales-led pricing.
Is Asyntai a good Drift replacement for B2B teams?
Yes — when your priority is AI-powered chat that answers visitor questions and qualifies leads. Asyntai integrates with your existing CRM via Zapier or REST API. Asyntai is not a B2B account-based marketing tool — if you specifically need reverse-IP visitor identification and intent-data routing, Qualified, 6sense or Chili Piper are closer matches.
Can I migrate from Drift easily?
Technically yes — install the replacement in parallel with Drift, test, then remove the Drift snippet. The harder part is the contract: enterprise Drift / Salesloft contracts often have notice-period requirements, so plan to cancel well before your renewal date.
Conclusion
If you're leaving Drift because of the Salesloft acquisition, the lack of public pricing or the narrow B2B revenue positioning, Asyntai is the alternative we recommend for sites that want AI chat with transparent self-serve pricing. Free for 100 messages per month, $39/month for 2,500 messages, AI included on every paid plan, no sales call required, and 2-minute install on any website via a JS snippet or via native apps/plugins for Shopify, WordPress and Moodle.
If you specifically need Drift's B2B account-based sales-chat functionality — visitor identification, intent-based routing, deep Salesforce integration — then a purpose-built ABM-style replacement like Qualified is a closer match than Asyntai. The right choice depends on whether what you valued in Drift was AI chat or the B2B revenue platform around it.