How an AI chatbot helps Haravan stores
Customer service at any hour
Many fashion, beauty and home stores in Vietnam sell on Haravan. The question is always the same: who answers shoppers in the evening, at weekends or during a sale, when messages pile up?
An AI chatbot answers for you. It reads your store, understands your products and your policies, then answers in natural Vietnamese, in the tone you choose. Your shoppers get an immediate answer, and you stay in control of what it says.
Answering the questions that block an order
Most questions arrive just before the purchase: which size, how long shipping takes, cash on delivery, exchanges. If the shopper can't find the answer in a few seconds, they close the tab and buy elsewhere.
The chatbot answers from your shipping, returns and terms pages. It reminds them of the shipping fee, the delivery time and your free-shipping threshold. The shopper feels reassured and orders.
Accurate prices and stock
The Asyntai app reads your Haravan products directly, with prices, variants and stock. So when a shopper asks if size M is still available, the chatbot answers with the real stock, not a guess.
When you add new products or change a price, Haravan tells Asyntai and the assistant reads them again on its own. You do nothing.
Useful insights for your next campaigns
Every conversation is saved and searchable. Over the weeks, you see which products interest people most, what worries them and the information that is missing.
If many shoppers ask whether a product comes in another color, you know what to stock. If shipping costs keep coming up, you can show them more clearly. The chatbot becomes both a customer service tool and a source of insight to grow your store.