How an AI chatbot helps Godomall stores
Customer service at any hour
Godomall powers stores of every size in Korea, from small brands to large malls. They all face the same question: who answers shoppers in the evening, at weekends or during a sale, when questions pile up?
An AI chatbot answers for you. It reads your store, understands your products and your policies, then answers in natural Korean, in the tone you choose. Your shoppers get an immediate answer, and you stay in control of what it says.
Answering the questions that block an order
Most questions arrive just before the purchase: delivery dates, exchanges if the size is wrong, shipping to Jeju, easy payment. If the shopper can't find the answer in a few seconds, they close the tab.
The chatbot answers from your delivery, exchange and terms pages. It reminds them of the exchange period, your courier and your free-shipping threshold. The shopper feels reassured and completes the order.
Size advice like a store assistant
In a store, an assistant helps with the size. Online, the shopper has to decide alone. The chatbot takes that role: it reads your size chart and recommends the right size.
Because it only answers from your content, it never recommends products you don't sell and never makes up details. The richer your product pages, the more precise the answers.
Useful insights for your next campaigns
Every conversation is saved and searchable. Over the weeks, you see which products interest people most, the worries that keep coming up and the information that is missing.
If many shoppers ask about another color, you know what to add. If shipping costs keep coming up, you can show them more clearly. The chatbot becomes both a customer service tool and a source of insight to grow your store.