How an AI chatbot helps InSales stores
Customer service at any hour
Thousands of online stores run on InSales, from small showrooms to big brands. They all face the same question: who answers shoppers in the evening, at weekends or during a sale, when messages pile up?
An AI chatbot takes over. It reads your store, understands your products and your terms, then answers in natural Russian, in the tone you choose. Your shoppers get an immediate answer, and you stay in control of what it says.
Answering the questions that block an order
Most questions arrive just before the purchase: delivery times, returns if the size is wrong, pickup points, paying in instalments. If the shopper can't find the answer in a few seconds, they close the tab.
The chatbot answers from your delivery, returns and terms pages. It reminds them of the return period, the carriers you offer and your free-delivery threshold. The shopper feels reassured and completes the order.
Help for wholesale and B2B stores
Many InSales stores also sell wholesale, with separate prices and minimum quantities. Buyers ask precise questions: compatibility, minimum orders, restocking times.
The chatbot answers from your product pages and documents, then collects contact details for requests. Your manager receives buyers who are already informed, instead of emails without context.
Useful insights for your next campaigns
Every conversation is saved and searchable. Over the weeks, you see which products interest people most, the objections that keep coming up and the information that is missing.
If many shoppers ask whether a product comes in another color, you know what to add to your catalog. If delivery costs keep coming up, you can show them more clearly. The chatbot becomes both a customer service tool and a source of insight to grow your store.