How an AI chatbot helps DanDomain webshops
A small webshop, lots of questions
Many Danish retailers run their webshop on DanDomain without their own developer. Often one or two people handle buying, packing and marketing. On top of that come questions like "When will my parcel arrive?" and "Which size should I take?".
An AI chatbot answers those questions 24/7 from your webshop's information. You no longer have to go back to your emails and can spend your time on your range and on the customers who really need you.
An answer when the customer hesitates
Most questions come up right before the purchase: what shipping costs, when the parcel arrives, whether you can pay with MobilePay and whether the item can be returned. If the customer can't find the answer right away, they close the page.
The chatbot answers on the spot from your shipping and terms pages. It reminds them of the 14-day right of withdrawal, which delivery options you offer and from what amount shipping is free. The customer feels safe and completes the purchase.
A salesperson who knows every product
In a physical shop, a salesperson helps with the choice. In a webshop, the customer is alone. The chatbot takes that role: it compares two models, explains the difference between materials, recommends a size or suggests a matching item from your range.
Because it only answers from your content, it never recommends items you don't sell and never makes up features. The better your product texts, the more precise the answers, and the conversations show you which texts need improving.
Data for your next campaign
Every conversation is saved in the dashboard. Over time you see which products interest people most, which objections keep coming back and what information is missing.
If many people ask whether a product comes in another color, you know what to stock. If shipping questions keep coming up, you can show shipping costs more clearly or lower your free-shipping threshold. The chatbot becomes both customer service and a source of data to grow your webshop.