Discord-integratie
Connect Asyntai AI to your Discord server for automated responses and moderation
Overzicht
Asyntai's Discord integration adds an AI-powered bot to your Discord server. Community members can ask questions and get instant answers from your knowledge base. The bot supports three response modes and optional AI moderation.
Abonnementsvereiste: Discord integration is available on Starter, Standard, and Pro plans.
Installatie
Follow these steps to add the Asyntai bot to your Discord server:
Add the Bot to Your Server
Ga naar de Discord-instellingenpagina en klik op "Toevoegen aan Discord". Selecteer je server en klik op Autoriseren. De bot is direct klaar — geen extra configuratie nodig. Je kunt de bot aan meerdere servers toevoegen — klik gewoon opnieuw op "Toevoegen aan Discord". Elke server krijgt eigen instellingen.
Choose a Response Mode
After connecting, select how the bot interacts with your community:
- @mention (default) — The bot responds when someone tags it. Best for servers where you want the bot available but not intrusive.
- Alle berichten — De AI leest elk bericht en beslist of het antwoord geeft. Ideaal voor speciale supportkanalen. Bevat extra opties:
- Slimme modus (standaard aan) — De AI slaat casual chat over en antwoordt alleen wanneer het kan helpen. Uit, reageert de bot op elk bericht.
- Kanaalbewustzijn — De AI ziet het volledige kanaalgesprek van alle gebruikers, niet alleen individuele threads. Dit laat het groepsdiscussies volgen en in context reageren.
- /ask command — Users type /ask followed by their question. Best for large servers where you want explicit bot interaction.
You can change the mode at any time from the setup page.
Test It Out
Go to any channel in your Discord server and tag the bot or use the /ask command. You should receive an AI-powered response within seconds.
AI-moderatie
The Discord bot can also moderate your server. When enabled, the AI reads every message and takes action based on rules you define. Each action can be independently enabled:
Opmerking: Elke moderatiecontrole telt als 1 bericht van je maandelijkse planlimiet, zelfs als de AI geen actie onderneemt.
- Delete messages — Remove messages that violate your rules (spam, NSFW, etc.)
- Warn users — Send a visible warning for minor violations
- Kick users — Remove users from the server for repeated violations
- Ban users — Permanently ban users for severe violations
Moderation runs independently of the response mode. Even in /ask-only mode, moderation still monitors every message.
Alle moderatieacties worden gelogd en zijn zichtbaar op de Moderatielog-pagina, bereikbaar vanaf de instellingenpagina. Je kunt zien welke actie is ondernomen, de reden, het originele bericht en wanneer het plaatsvond.
Tip: Start with Delete only, and add stronger actions once you are confident in the rules. The AI errs on the side of caution — when in doubt, it takes no action.
Proactieve berichten
De bot kan zelf gesprekken starten door AI-berichten te plaatsen volgens een schema. Schakel dit in op de instellingenpagina en configureer:
- Kanaalnaam — In welk kanaal de bot post (bijv. general, support)
- Frequentie — Hoe vaak: elke 2, 4, 6, 12 uur, dagelijks, elke 2 dagen of wekelijks
- Onderwerpen — Waar de bot over moet praten. De AI genereert elke keer een vers, uniek bericht op basis van je onderwerpen.
Each proactive message counts as 1 message toward your plan quota.
Tip: Gebruik proactieve berichten om tips te delen, functies uit te lichten of je community betrokken te houden — zelfs als niemand vragen stelt.
Hoe het werkt
Once connected, here is what happens:
1. A community member sends a message in your Discord server
2. If moderation is enabled, the AI evaluates the message against your rules
3. If a response is triggered (by @mention, /ask, or all-messages mode), the AI generates an answer using your knowledge base
4. The response is sent in the channel, and the conversation is logged in your Asyntai dashboard
The AI maintains conversation context per user, so follow-up questions are understood in relation to previous messages.
Live monitoring & menselijke overname
Discord conversations appear in your Asyntai dashboard alongside other channels. On Standard and Pro plans, you can:
- Live Monitoring — See active Discord conversations in real time from the monitoring dashboard
- Human Takeover — Take over from the AI when a human touch is needed. The AI pauses and resumes automatically after 3 minutes of agent inactivity.
- Escalation — The AI can detect when a user wants to speak to a human and notify you by email
Advanced: Custom Bot Setup
If you prefer to use your own Discord Application instead of the shared Asyntai bot, expand the manual setup section on the setup page and provide your Application ID, Public Key, and Bot Token.
You will also need to set the Interactions Endpoint URL to https://asyntai.com/discord/webhook/ in the Discord Developer Portal.
Prijzen
Discord integration is included in paid Asyntai plans:
- Starter ($39/mnd) - 2.500 berichten/maand
- Standard ($139/mnd) - 15.000 berichten/maand
- Pro ($449/mnd) - 50.000 berichten/maand
Messages from Discord count toward your monthly message quota, shared across all channels (widget, Instagram, WhatsApp, etc.).
Probleemoplossing
Bot not responding
Check that the bot is online in your server member list. If using @mention or all-messages mode, the Gateway bot process must be running. If using /ask only, make sure the Interactions Endpoint URL is set in the Discord Developer Portal.
Moderation not working
Ensure moderation is enabled on the setup page with at least one action toggled on and rules filled in. The bot also needs Manage Messages, Kick Members, or Ban Members permissions depending on the action.
Missing permissions
If the bot cannot delete messages or kick/ban users, check that its role in Discord has the necessary permissions and is positioned above the roles of the users it needs to moderate.
Bot shows offline
The @mention and all-messages modes require the Gateway bot process to be running. Start it with python manage.py discord_bot and ensure it stays running as a background service. The /ask slash command works without the Gateway process.
Hulp nodig?
Als u vragen heeft of problemen ondervindt, neem dan contact met ons op via hello@asyntai.com.