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Integrasi Discord

Connect Asyntai AI to your Discord server for automated responses and moderation

Hubungkan Discord

Ringkasan

Asyntai's Discord integration adds an AI-powered bot to your Discord server. Community members can ask questions and get instant answers from your knowledge base. The bot supports three response modes and optional AI moderation.

Persyaratan Paket: Discord integration is available on Starter, Standard, and Pro plans.

Cara Menginstal

Follow these steps to add the Asyntai bot to your Discord server:

1

Add the Bot to Your Server

Buka halaman pengaturan Discord dan klik "Tambahkan ke Discord". Pilih server Anda dan klik Otorisasi. Bot langsung siap — tidak perlu konfigurasi tambahan. Anda dapat menambahkan bot ke beberapa server — cukup klik "Tambahkan ke Discord" lagi. Setiap server memiliki pengaturannya sendiri.

2

Choose a Response Mode

After connecting, select how the bot interacts with your community:

- @mention (default) — The bot responds when someone tags it. Best for servers where you want the bot available but not intrusive.

- Semua pesan — AI membaca setiap pesan dan memutuskan apakah akan membalas. Terbaik untuk saluran dukungan khusus. Termasuk opsi tambahan:

- Mode pintar (aktif secara default) — AI menggunakan penilaiannya untuk melewati obrolan biasa dan hanya membalas saat bisa membantu. Saat dimatikan, bot membalas setiap pesan.

- Kesadaran saluran — AI melihat seluruh percakapan saluran dari semua pengguna, bukan hanya thread individual. Ini memungkinkannya mengikuti diskusi grup dan merespons dalam konteks.

- /ask command — Users type /ask followed by their question. Best for large servers where you want explicit bot interaction.

You can change the mode at any time from the setup page.

3

Test It Out

Go to any channel in your Discord server and tag the bot or use the /ask command. You should receive an AI-powered response within seconds.

Moderasi AI

The Discord bot can also moderate your server. When enabled, the AI reads every message and takes action based on rules you define. Each action can be independently enabled:

Catatan: Setiap pemeriksaan moderasi dihitung sebagai 1 pesan dari kuota paket bulanan Anda, bahkan jika AI tidak mengambil tindakan.

- Delete messages — Remove messages that violate your rules (spam, NSFW, etc.)

- Warn users — Send a visible warning for minor violations

- Kick users — Remove users from the server for repeated violations

- Ban users — Permanently ban users for severe violations

Moderation runs independently of the response mode. Even in /ask-only mode, moderation still monitors every message.

Semua tindakan moderasi dicatat dan terlihat di halaman Log Moderasi, dapat diakses dari halaman pengaturan. Anda dapat melihat tindakan apa yang diambil, alasan, pesan asli, dan kapan terjadi.

Tip: Start with Delete only, and add stronger actions once you are confident in the rules. The AI errs on the side of caution — when in doubt, it takes no action.

Pesan Proaktif

Bot dapat memulai percakapan sendiri dengan memposting pesan AI sesuai jadwal. Aktifkan di halaman pengaturan dan konfigurasikan:

- Nama saluran — Di saluran mana bot memposting (cth. general, support)

- Frekuensi — Seberapa sering: setiap 2, 4, 6, 12 jam, harian, setiap 2 hari, atau mingguan

- Topik — Apa yang harus dibicarakan bot. AI menghasilkan pesan segar dan unik setiap kali berdasarkan topik Anda.

Each proactive message counts as 1 message toward your plan quota.

Tip: Gunakan pesan proaktif untuk berbagi tips, menyoroti fitur, atau menjaga komunitas Anda tetap terlibat — bahkan ketika tidak ada yang bertanya.

Cara Kerjanya

Once connected, here is what happens:

1. A community member sends a message in your Discord server

2. If moderation is enabled, the AI evaluates the message against your rules

3. If a response is triggered (by @mention, /ask, or all-messages mode), the AI generates an answer using your knowledge base

4. The response is sent in the channel, and the conversation is logged in your Asyntai dashboard

The AI maintains conversation context per user, so follow-up questions are understood in relation to previous messages.

Pemantauan Langsung & Pengambilalihan oleh Manusia

Discord conversations appear in your Asyntai dashboard alongside other channels. On Standard and Pro plans, you can:

- Live Monitoring — See active Discord conversations in real time from the monitoring dashboard

- Human Takeover — Take over from the AI when a human touch is needed. The AI pauses and resumes automatically after 3 minutes of agent inactivity.

- Escalation — The AI can detect when a user wants to speak to a human and notify you by email

Advanced: Custom Bot Setup

If you prefer to use your own Discord Application instead of the shared Asyntai bot, expand the manual setup section on the setup page and provide your Application ID, Public Key, and Bot Token.

You will also need to set the Interactions Endpoint URL to https://asyntai.com/discord/webhook/ in the Discord Developer Portal.

Harga

Discord integration is included in paid Asyntai plans:

- Starter ($39/bln) - 2.500 pesan/bulan

- Standard ($139/bln) - 15.000 pesan/bulan

- Pro ($449/bln) - 50.000 pesan/bulan

Messages from Discord count toward your monthly message quota, shared across all channels (widget, Instagram, WhatsApp, etc.).

Pemecahan Masalah

Bot not responding

Check that the bot is online in your server member list. If using @mention or all-messages mode, the Gateway bot process must be running. If using /ask only, make sure the Interactions Endpoint URL is set in the Discord Developer Portal.

Moderation not working

Ensure moderation is enabled on the setup page with at least one action toggled on and rules filled in. The bot also needs Manage Messages, Kick Members, or Ban Members permissions depending on the action.

Missing permissions

If the bot cannot delete messages or kick/ban users, check that its role in Discord has the necessary permissions and is positioned above the roles of the users it needs to moderate.

Bot shows offline

The @mention and all-messages modes require the Gateway bot process to be running. Start it with python manage.py discord_bot and ensure it stays running as a background service. The /ask slash command works without the Gateway process.

Butuh Bantuan?

Jika Anda memiliki pertanyaan atau mengalami masalah, hubungi kami di hello@asyntai.com.