AI Chatbot for xt:Commerce Shops

Plenty of xt:Commerce shops were built years ago, work fine, and have no budget for a rebuild. Adding an assistant is one line in the template — the cheapest upgrade an established shop can make, and customers feel it immediately.

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For established xt:Commerce shops that sell steadily and cannot justify a redesign

AI assistant added to an established xt:Commerce shop

An Upgrade That Does Not Touch the Design

Redesigning a working shop is expensive and risky. A snippet changes nothing about your layout, your checkout or your data — it adds a layer that answers customers. The oldest shop in your portfolio can get modern support without a single design decision.

Adding the Asyntai snippet to an xt:Commerce template

One Line in the Template, Shop-Wide

You paste the script into your template before the closing body tag, the same place a tracking tag lives. It then loads on category, product and basket pages alike, and it survives the next template change because it is not part of one.

Chatbot answering B2B and consumer pricing questions

Handles Two Price Worlds at Once

Shops selling to both consumers and trade get asked about net prices, VAT, invoice payment and minimum quantities in the same afternoon. The assistant answers each from what you have documented, and captures the enquiries that need a quotation.

AI answering multilingual customers on a shop

Answers in the Language the Visitor Used

Many DACH shops sell into Austria, Switzerland and further. The assistant detects each visitor’s language across 36 of them, so cross-border customers stop being the ones who wait longest for an answer.

Reviewing chat logs to improve shop pages

Shows You What the Shop Fails to Explain

Chat logs are blunt feedback. When thirty people ask where the delivery cost is stated, the problem is the page, not the customers. Fixing those gaps lifts conversion for every visitor, including the ones who never open a chat.

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Built for xt:Commerce Merchants

One snippet in the template. No redesign, no plugin, no migration.

Live Today, Not Next Quarter

Copy, paste into the template, done. No project, no plugin to evaluate, nothing that has to enter a release plan.

Comfortable With B2B Questions

Net pricing, invoice terms and minimum quantities are answered from your own documentation, and quotation requests are captured with the details attached.

German Plus 35 More

Detected per visitor, so Austrian, Swiss and export customers get the same quality of answer as domestic ones.

Answers After Closing Time

The hours when nobody is at the desk are the hours when a lot of comparison shopping happens. The assistant covers them.

Consistent Every Time

Instruct it to mention your shipping threshold or to route warranty topics to a policy page, and it will, in every single conversation.

Answers Only From Your Shop

No invented specifications, no guessed delivery dates. Where your data is silent, the assistant says so.

Simple xt:Commerce Integration

One snippet in your template covers the whole shop. Your design, your data and your checkout stay untouched.

  1. 1

    Sign up and copy your snippet

    Create your Asyntai account, enter your shop URL so the AI can read your catalogue and policy pages, then copy the snippet from your dashboard.

  2. 2

    Open your shop template

    Because the shop runs on your own hosting, you can place the script directly — the same file you would use for an analytics or consent tag.

  3. 3

    Paste it before the closing body tag

    At the end of the page it applies shop-wide instead of per page.

  4. 4

    Save and it is running

    The assistant answers from that moment. Tone, rules, documents and widget colours are configured in your dashboard afterwards.

Get Your JavaScript Snippet

Sign up free and get your personalised snippet instantly - paste it once and the widget is live

Why xt:Commerce Shop Operators Choose Asyntai

Start free with 100 messages, upgrade when the volume justifies it

The Cheapest Improvement Available

Compared with a redesign or a replatform, a snippet costs nothing and changes what customers experience immediately. For a shop that works but feels dated, it is the highest-return change on the list.

Support Without a Support Department

The recurring questions are handled automatically, so a two-person operation can answer like a staffed one without adding a salary.

More From the Traffic You Already Have

Established shops rarely need more visitors as urgently as they need fewer unanswered questions. Answering in the moment of doubt is conversion work that costs no media budget.

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Frequently Asked Questions

What xt:Commerce operators ask before adding the snippet

How do I add the chatbot to my xt:Commerce shop?
You paste one snippet into your template. Sign up, copy the script from your Asyntai dashboard, and place it so it loads before the closing body tag — the same way a tracking or consent script is added. It then applies across the whole shop.
Do I need to redesign or replatform anything?
No. The snippet adds a layer on top of the shop you already run. Your layout, templates, data and checkout are untouched, which is exactly why it suits shops that work well and are not due for a rebuild.
Is a plugin or module required?
No. Nothing is installed into the shop, so there is no compatibility question and nothing to reinstall after an update.
Can it answer B2B questions?
It answers what you have documented — net prices, invoice conditions, minimum order quantities — and for anything needing a quotation it collects the company name, quantity and contact details for your team.
How does it learn my products?
It reads your shop: product and category pages plus your shipping, payment and returns pages. Documents that are not published as pages can be uploaded as PDFs, and plain-language instructions sit on top of both.
Will it affect shop speed?
No. The script loads after your content has rendered, weighs under 50KB, and runs independently of the template and checkout.
Do I need a developer to install it?
Only in the sense that someone has to edit a template file once. Everything after that is dashboard configuration, not code.
What happens at the message limit?
Free includes 100 messages a month, Starter 2,500. The assistant pauses at the limit until the next reset, or you upgrade instantly. Notification emails arrive first.
Can I run two shops from one account?
Yes. Each shop keeps a separate knowledge base, instruction set and chat history. Free covers 1 shop, Starter 2, Standard 3, and Pro up to 20.

What an AI Assistant Adds to an Established xt:Commerce Shop

The Shop Works, Which Is Why Nobody Touches It

A large share of xt:Commerce shops are in a stable, slightly awkward position: they were built well, they still take orders every day, and the agency that made them has moved on. Nobody wants to spend five figures rebuilding something that pays for itself, so improvements stop happening entirely.

A snippet fits that reality. It requires no redesign, no data migration and no agency retainer, and it changes the part customers actually notice — whether their question gets answered. For a shop in maintenance mode it is the rare upgrade that carries no project risk.

Two Audiences, One Shop

Shops of this generation frequently serve consumers and trade buyers from the same catalogue. The questions differ sharply: one asks about delivery to their flat, the other about net prices, invoice terms and whether fifty units can be prepared by Thursday. Both arrive in the same inbox and both wait the same length of time.

The assistant separates them naturally, because it answers from whatever documentation exists and hands over what it cannot resolve. The consumer gets an immediate answer; the trade enquiry becomes a captured lead with quantities and contact details, ready for a quotation instead of a phone tag session.

Cross-Border Customers Are Already There

Shipping to Austria and Switzerland tends to happen long before anyone plans for it, and the support experience for those customers is usually worse by accident. An enquiry arrives in a language nobody has time for, sits for two days, and quietly teaches that customer to buy locally.

Because language is detected per visitor and the answers come from the same underlying content, that penalty disappears. The assistant covers 36 languages from one shop, which turns cross-border sales into something you can pursue on purpose rather than tolerate by accident.

Your Customers Will Tell You What the Shop Hides

Every shop has pages that fail to answer an obvious question. Where is the delivery cost stated, does this include VAT, what is in the set, how long is the guarantee. Analytics shows you the bounce; it never shows you the reason.

Chat logs do. After a fortnight the pattern is unmistakable, and the fixes are usually a sentence on a template rather than a redesign. That feedback loop tends to be worth as much as the answering itself, particularly for a shop nobody has audited in years.

Nothing to Undo Later

The reason established shops resist new tools is not cost, it is entanglement. Anything installed becomes something to maintain, test and eventually remove, and removals are what break old shops.

A single line in a template is the opposite of entanglement. It updates nothing, migrates nothing, and disappears completely when deleted. That makes trying it a small decision rather than a commitment, which is the only kind of decision a shop in maintenance mode is willing to make.

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