How an AI chatbot helps thirty bees shops
An open-source shop with a smart assistant
thirty bees is a community-driven, open-source shop platform, chosen by merchants who want a stable store they fully own. But an independent shop still needs someone to answer questions, often late in the evening or at weekends.
An AI chatbot takes over the common questions. It reads your shop, understands your products and your terms, then answers in the shopper's own language, in the tone you choose. Your shoppers get an immediate answer, and you stay in control of what it says.
Real prices and stock, not guesses
Most chatbots only read the text of your pages. The Asyntai module also gives the assistant a catalogue feed, so it knows the price and the stock of today, after your tax rules.
When a shopper asks if a size is still available, the chatbot answers with the real stock and can show the product as a card in the chat, with its picture, price and link.
Answering the questions that block an order
Most questions arrive just before the purchase: delivery times, returns if the size is wrong, payment options, discount codes. If the shopper can't find the answer in a few seconds, they close the tab.
The chatbot answers from your delivery, returns and terms pages. It reminds them of your returns window, the carriers you use and your free-delivery threshold. The shopper feels reassured and completes the order.
Useful insights for your next campaigns
Every conversation is saved and searchable. Over the weeks, you see which products interest people most, the objections that keep coming up and the information that is missing.
If many shoppers ask whether a product comes in another colour, you know what to add to your catalogue. If delivery costs keep coming up, you can show them more clearly. The chatbot becomes both a customer service tool and a source of insight to grow your shop.