AI Chatbot for SiteGiant Webstores
Malaysian shoppers switch between Malay, English and Chinese without thinking about it, and they ask before they buy. One snippet in the Custom Code app answers them in whichever language they used.
Try it on your own webstore for free
Enter your SiteGiant webstore URL and see how an AI assistant would answer your customers
See It In Action
For SiteGiant sellers serving a multilingual market across several channels
Three Languages, One Assistant
Malay, English and Chinese in the same store, often in the same conversation. The assistant detects the language per message and answers in it, across 36 languages in total, so nobody is served in their second choice.
Added Through the Custom Code App
SiteGiant has a Custom Code app for exactly this: name the code, choose the position, apply it to every page. The snippet goes in there and the assistant is live without touching your design.
Answers Delivery and COD Questions
West and East Malaysia have different timelines and charges, and shoppers know it. The assistant answers coverage, cost and cash-on-delivery terms from your own published information.
Gives Marketplace Shoppers a Reason to Buy Direct
Customers who saw your product on a marketplace often check your own store. Deeper product answers and faster replies are what convince them to order where you keep the margin.
Handles Both Desktop and Mobile
You can apply the code to desktop, mobile or both. Given how much Malaysian traffic is mobile, both is usually the right answer.
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Built for SiteGiant Merchants
One snippet in the Custom Code app. Choose position and pages.
Malay, Chinese, English and 33 More
Detected per message, which suits a market where customers switch language mid-sentence.
Custom Code App
Named entries, position control and per-page targeting, with nothing added to the theme.
Delivery Answers by Region
West and East Malaysia timelines and charges answered from your own terms.
Desktop and Mobile
Applied to both storefronts so mobile shoppers are not left out.
Consistent Rules
Free shipping thresholds and policy routing applied in every conversation.
No Guessed Timelines
Where your store has not stated a delivery time, the assistant says so.
Simple SiteGiant Integration
One snippet in the Custom Code app covers the webstore, on desktop and mobile.
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1
Sign up and copy your snippet
Create your Asyntai account, add your webstore URL so the AI can read your catalogue and delivery pages, then copy the snippet from your dashboard.
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2
Open Apps, then the Custom Code app
Install it if it is not already active, then choose to add new code.
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3
Name it and choose the position
Set it to apply to every page, on desktop and mobile, and paste the snippet.
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4
Enable and save
Make sure the status is enabled; the assistant then answers across the store.
Sign up free and get your personalised snippet instantly - paste it once and the widget is live
Why SiteGiant Sellers Choose Asyntai
Start free with 100 messages, upgrade as order volume grows
Fewer Repetitive Chats
The questions that fill your messaging apps get answered on the store before they become messages.
Direct Orders Instead of Marketplace Ones
Better answers on your own store are what shift volume off channels that take a commission.
Evening Coverage
Malaysian browsing peaks after dinner, when nobody is watching a chat window.
Frequently Asked Questions
What SiteGiant sellers ask before adding the code
What an AI Assistant Changes for a Malaysian Webstore
Multilingual Is the Default, Not a Feature
A Malaysian storefront serves customers who write in Malay, English and Chinese, sometimes mixing them in one message. Human support handles that instinctively; most automated tools do not, and shoppers notice within one exchange.
Detecting language per message rather than per session means the assistant simply follows the customer. Nobody picks a language at the start, and nobody is answered in their second choice.
Shoppers Ask Before They Trust
Buying from a store rather than a marketplace means giving up the marketplace’s dispute process, so customers compensate by asking questions first: is stock real, how long is delivery, what if it is wrong.
Answering those instantly from your published terms is what replaces the marketplace’s implied safety. It is also why an assistant tends to lift direct orders more than it lifts marketplace ones.
Geography Changes the Answer
Delivery to Peninsular Malaysia and to Sabah or Sarawak are different propositions in time and cost, and customers in East Malaysia are used to being surprised by both.
Because the assistant quotes your own regional terms, each customer hears what actually applies to them. That accuracy prevents both abandoned baskets and the refused deliveries that follow a wrong assumption.
Mobile and Late
Most traffic is a phone in the evening. Long forms are unrealistic on that device, and email is slower than the shopper’s attention span.
Chat is the only support channel that fits the situation, which is why applying the code to the mobile storefront matters as much as the desktop one.
Own Store Versus Marketplace Is a Service Question
Sellers who list on marketplaces know the commission cost, and most would prefer direct orders. What keeps buyers on marketplaces is habit and the expectation of a fast reply.
When your own store answers in seconds and in more depth than a listing allows, that expectation is met and the habit weakens. The shift shows up as margin rather than as extra revenue.
Ready to Answer Every Customer in Their Own Language?
Start free with 100 messages and let your webstore handle Malay, Chinese and English at once.