AI Chatbot for Tray Stores
Brazilian shoppers ask two things before buying: how much is the freight to my CEP, and how many instalments can I pay in. One script puts an assistant on your Tray store that answers both instantly, in Portuguese or English.
Try it on your own store for free
Enter your Tray store URL and see how an AI assistant would answer your customers
See It In Action
For Tray stores where freight and payment questions decide most orders
Freight and Delivery, Answered Immediately
How much to my region, how long by Correios versus a private carrier, what happens if it is delayed. Freight is the single most common reason a Brazilian basket is abandoned, and the assistant answers it from your own shipping terms while the shopper is still deciding.
Explains Instalments Without a Calculator
How many instalments, whether interest applies after a certain number, what the monthly value becomes, whether Pix gets a discount. The assistant repeats your published payment conditions exactly, every time.
One Script, Store-Wide
You add the snippet once through your store scripts and it loads across product, category and cart pages. Nothing in your theme structure changes and there is nothing to reinstall later.
Handles the Post-Purchase Wave
Has it shipped, where is the tracking, can the address change. Once orders flow, these dominate the inbox, and every one of them already has a documented answer.
Portuguese First, 35 Languages Behind It
The assistant detects each visitor’s language, so customers in Portugal or the United States are served as well as those in São Paulo.
Have any questions? Try our AI chatbot right now
Ask it anything - it is live on this page
Built for Tray Merchants
One script through your store scripts. Works with your current theme.
Freight Questions Handled
Regions, carriers, delivery windows and free-shipping thresholds answered from your own published terms.
Payment Conditions Explained
Instalment counts, interest rules and Pix discounts repeated exactly as you documented them.
Live in Minutes
One paste, storewide. No developer, no theme rebuild, nothing to maintain afterwards.
Portuguese and 35 More
Detected per visitor, which makes selling beyond Brazil practical without extra staff.
Follows Your Rules
Tell it to push the free-freight threshold or route warranty questions to a policy page, and it always does.
No Invented Deadlines
It will not promise a delivery date your store never stated. Undocumented means it says so.
Simple Tray Integration
One script covers the whole store. It works with your existing theme and needs no structural changes.
-
1
Sign up and copy your snippet
Create your Asyntai account, add your store URL so the AI can read your catalogue and shipping pages, then copy the snippet from your dashboard.
-
2
Open the scripts area of your Tray panel
This is where custom and third-party scripts belong, alongside your analytics tags.
-
3
Add it so it loads before the closing body tag
At the end of the page the script applies across the whole store rather than one page.
-
4
Save and it is live
The assistant answers immediately. Tone, rules, documents and colours are managed from your dashboard.
Sign up free and get your personalised snippet instantly - paste it once and the widget is live
Simple, Transparent Pricing
Start free and scale as you grow. No hidden fees, no long-term contracts.
- 100 messages per month Maximum number of messages the AI can send
- Up to 1 website Maximum number of websites under one account
- Up to 50 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 1,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 1 seat Number of team members who can access the dashboard
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- 2,500 messages per month Maximum number of messages the AI can send
- Up to 2 websites Maximum number of websites under one account
- Up to 250 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 3,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 2 seats Number of team members who can access the dashboard
-
Review chat logs
Access and review all conversations from your chatbot
- Smarter AI model You can enable a smarter AI model for better replies
-
Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- Enable thinking You can enable thinking for more thoughtful AI responses
- Instagram, Messenger, WhatsApp, Discord, Zapier Connect your AI chatbot to Instagram DMs, Facebook Messenger, WhatsApp, Discord, and 6,000+ apps via Zapier
- REST API Build custom integrations with our REST API
-
Leads
Collect emails and phone numbers from visitors with optional input fields
- Custom notice Display disclaimers or consent notices above the chat input with markdown link support
- Standard support Standard email support with faster response times
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- 15,000 messages per month Maximum number of messages the AI can send
- Up to 3 websites Maximum number of websites under one account
- Up to 1,000 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 15,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 3 seats Number of team members who can access the dashboard
-
Review chat logs
Access and review all conversations from your chatbot
- Smarter AI model You can enable a smarter AI model for better replies
-
Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- Enable thinking You can enable thinking for more thoughtful AI responses
- Instagram, Messenger, WhatsApp, Discord, Zapier Connect your AI chatbot to Instagram DMs, Facebook Messenger, WhatsApp, Discord, and 6,000+ apps via Zapier
- REST API Build custom integrations with our REST API
-
Leads
Collect emails and phone numbers from visitors with optional input fields
- Custom notice Display disclaimers or consent notices above the chat input with markdown link support
- Standard support Standard email support with faster response times
-
Real-Time Data Feed
AI can read real-time data (availability, status, products, etc.) during the conversation
- —
- Knowledge gaps AI analyzes conversations to identify where it lacked knowledge
- Daily report You can receive daily email summaries of your chat conversations
-
Add images
AI AssistantWhat color is the wallet?The Classic Leather Wallet comes in Brown.Add images that the AI can display in chat conversations
-
Product cards
AI AssistantShow me headphones under $200Here are our top picks:❮ ❯SoundMax Pro$149Add to cartAudioElite$179Add to cartAdd product cards that the AI can show to customers during chat
-
User context
Pass user-specific information (order status, account status, renewal date, etc.) to the AI so it can use it during the conversation
- Custom tools Let the AI call your own API endpoints during a conversation to fetch live, request-specific data — order status, stock, tracking, account lookups, and more
-
Image vision
AI AssistantI'm getting this error, can you help?I can see the issue! The error shows a missing semicolon on line 42. Add it after the closing bracket.Users can upload images in chat for troubleshooting, bug reports, or when they need visual help
- Speech to text Let visitors send voice messages that are automatically transcribed to text
-
Live monitoring
Watch all chat conversations in real-time as they happen on your website
-
Human takeover
Take control of any conversation and chat directly with visitors when needed
-
AI Notifications
Get email alerts when AI detects specific scenarios you define (bug reports, sales opportunities, etc.)
-
Escalation
Get notified when visitors request to speak with a human and join the chat directly
-
Bookings
Let visitors book appointments directly through the chat widget with calendar integration
-
Embeds
Embed external tools like Calendly, forms, or maps directly in chat responses
-
Support Tickets
AI can create support tickets during conversations for issues that need human follow-up
- Transcript download Allow visitors to download their chat conversation as a text file
- —
- —
- —
- —
- —
- —
- —
- 50,000 messages per month Maximum number of messages the AI can send
- Up to 20 websites Maximum number of websites under one account
- Up to 5,000 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 100,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 10 seats Number of team members who can access the dashboard
-
Review chat logs
Access and review all conversations from your chatbot
- Smarter AI model You can enable a smarter AI model for better replies
-
Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- Enable thinking You can enable thinking for more thoughtful AI responses
- Instagram, Messenger, WhatsApp, Discord, Zapier Connect your AI chatbot to Instagram DMs, Facebook Messenger, WhatsApp, Discord, and 6,000+ apps via Zapier
- REST API Build custom integrations with our REST API
-
Leads
Collect emails and phone numbers from visitors with optional input fields
- Custom notice Display disclaimers or consent notices above the chat input with markdown link support
- Priority support Priority email support with faster response times
-
Real-Time Data Feed
AI can read real-time data (availability, status, products, etc.) during the conversation
-
Real-Time Data Feed Max
Connect large product catalogs (up to ~25,000 items) using intelligent search with live data
- Knowledge gaps AI analyzes conversations to identify where it lacked knowledge
- Daily report You can receive daily email summaries of your chat conversations
-
Add images
AI AssistantWhat color is the wallet?The Classic Leather Wallet comes in Brown.Add images that the AI can display in chat conversations
-
Product cards
AI AssistantShow me headphones under $200Here are our top picks:❮ ❯SoundMax Pro$149Add to cartAudioElite$179Add to cartAdd product cards that the AI can show to customers during chat
-
User context (higher limits)
Pass user-specific information (order status, account status, renewal date, etc.) to the AI so it can use it during the conversation
- Custom tools Let the AI call your own API endpoints during a conversation to fetch live, request-specific data — order status, stock, tracking, account lookups, and more
- Image vision Users can upload images in chat for troubleshooting, bug reports, or when they need visual help
- Speech to text Let visitors send voice messages that are automatically transcribed to text
-
Live monitoring
Watch all chat conversations in real-time as they happen on your website
-
Human takeover
Take control of any conversation and chat directly with visitors when needed
-
AI Notifications
Get email alerts when AI detects specific scenarios you define (bug reports, sales opportunities, etc.)
-
Escalation
Get notified when visitors request to speak with a human and join the chat directly
-
Bookings
Let visitors book appointments directly through the chat widget with calendar integration
-
Embeds
Embed external tools like Calendly, forms, or maps directly in chat responses
-
Support Tickets
AI can create support tickets during conversations for issues that need human follow-up
- Transcript download Allow visitors to download their chat conversation as a text file
- Link tracking parameters Automatically add tracking parameters (like utm_source) to the links your chatbot shares, so you can see in your analytics how much traffic and how many sales it drives
-
Remove branding
Remove all Asyntai branding and make the chat widget fully yours
- Reseller-friendly Also great for agencies — give each client their own white-label dashboard branded as you, not us.
- SSO Single Sign-On authentication for your team using SAML or OAuth providers
- Reply suggestions Generate professional email replies using your AI knowledge base
- Translation Widget Let visitors translate your website into 40+ languages with AI-powered translations
- Retention policy Automatically delete chat conversations after a set number of days, with the option to delete captured leads too
Not sure which plan is right for you?
InteractivePlan Calculator
Why Tray Store Owners Choose Asyntai
Start free with 100 messages, upgrade as orders grow
Fewer Baskets Lost to Freight Doubt
The moment a shopper cannot work out shipping cost or timing, they leave. Answering in that second is the cheapest conversion work available.
A Calmer Inbox
Order-status questions stop arriving personally, so a strong sales week does not turn into a week of message triage.
Night and Weekend Cover
Brazilian browsing peaks late in the evening, which is exactly when nobody is watching a chat window.
Frequently Asked Questions
What Tray store owners ask before adding the script
What an AI Assistant Changes for a Tray Store
Freight Is the Brazilian Conversion Problem
In most markets shipping is a detail. In Brazil it is frequently the deciding factor: distances are long, carriers differ wildly by region, and the cost can rival the product. Shoppers therefore ask about freight before anything else, and they ask constantly.
Answering that question in the moment — from your own published terms rather than a vague promise — keeps the shopper moving toward checkout. It is the highest-leverage answer a Brazilian store can automate.
Instalments Deserve a Clear Answer
Parcelamento is how a large share of Brazilian ecommerce is actually paid for, and the rules are never simple: how many instalments, from which value, with or without interest, and whether Pix earns a discount instead.
Shoppers do the arithmetic themselves and abandon when they cannot. The assistant states your conditions precisely, every time, which protects both the sale and the margin you built the payment terms around.
The Inbox Fills Up After the Sale
Once orders are shipping, most incoming messages are about parcels rather than products. Has it left, why has tracking not updated, can it go to a different address. Volume here grows in direct proportion to success.
Because the answers already exist on your pages, this is the easiest layer to hand over. Doing so decouples support load from sales growth, which is what stops a good month from becoming an exhausting one.
Late Evenings Are Peak Shopping Hours
Brazilian traffic skews heavily toward the evening, and that is precisely when no team is available. A question asked at ten at night gets answered the next morning, long after the decision was made elsewhere.
Automated answers close that gap without a night shift. The shopper gets the same information at 22:00 as at midday, which is when a surprising share of the day’s revenue is actually decided.
Beyond Brazil, Without Extra Staff
Portuguese-speaking customers abroad and buyers in the United States show up in most Brazilian stores’ analytics long before anyone plans for them. Their enquiries usually wait, and the opportunity quietly disappears.
With per-visitor language detection, the same product information answers them immediately. You learn whether international demand is worth pursuing on evidence rather than guesswork.
Ready to Answer Freight and Payment Questions Automatically?
Start free with 100 messages and let your Tray store answer shoppers instantly.