Will the chatbot slow down my Shoplazza store?

It should not. The snippet is a small script that loads after your page finishes loading, and Shoplazza recommends placing custom code at the bottom of the page for exactly that reason.

Installs with the free Custom Code app

AI Chatbot for Shoplazza: answer every market, in every language, at every hour

Q: How do I install a chatbot on a Shoplazza store?

Copy your snippet from the Asyntai dashboard. In your Shoplazza admin go to Apps, open Visit App Store, search for the free Custom Code app and install it. Open the app, click Add code, paste the snippet, choose All (excluding checkout page) as the page type and Bottom of the page as the placement, then save.

Q: Does the chatbot appear on the Shoplazza checkout page?

No. Shoplazza does not run custom code on the checkout page, and its own page-type option is labelled All (excluding checkout page). The chatbot works on your homepage, collections, product pages, cart, search, 404 and thank-you pages, which is where pre-purchase questions are asked anyway.

Q: Can the chatbot answer buyers in their own language?

Yes. It detects the language of the message and replies in it, across more than 30 languages, with no separate setup per market. A buyer can ask in Spanish about a page you only wrote in English and still get a clear answer.

Q: Where does the chatbot get its answers about shipping and duties?

From your store. It reads your product pages, shipping and returns policies, and any documents or FAQ pairs you upload in the dashboard, so it answers using your own content rather than generic knowledge.

Cross-border selling means your busiest hour is somebody else's midnight, and half your visitors are reading a store written in a language that is not their first. Asyntai adds a chatbot to your Shoplazza storefront that replies in 30+ languages, around the clock, using your own product and shipping content.

Get Started Free See the 3-step install

Try the chatbot on your own Shoplazza store first

Paste your store URL and see the answers your international buyers would get.

Why Shoplazza stores lose sales in the gap between time zones

A domestic store has a simple support problem: one language, one working day, one set of shipping expectations. A Shoplazza merchant has none of that. Traffic arrives from a dozen countries at once, the buyer in São Paulo and the buyer in Warsaw need different delivery answers, and both of them are shopping while your team is asleep.

The questions that stop a cross-border order are always the same three, and they are always urgent: how long will it really take to reach me, will I pay customs or duties, and what happens if I need to return it from here. A visitor who cannot find those answers within about a minute does not email you. They close the tab and buy somewhere closer to home.

Distance already costs you trust. Silence costs you the order.

A chatbot on the storefront removes that gap. It answers the delivery, duty and returns questions instantly, in the buyer's own language, from the policies you already published — and it does it at 3am local time without anyone on your side being awake. For a merchant selling into many markets, that is not a nice extra. It is the difference between a visitor who converts and a visitor who was never counted.

How to install the chatbot on Shoplazza in three steps

Create your chatbot. Sign up free at Asyntai, point it at your Shoplazza store so it reads your products, shipping policy and returns pages, and copy the snippet from your dashboard.

Install the Custom Code app. In your Shoplazza admin open Apps, click Visit App Store, search for Custom Code, then Add app and Install app. It is published by Shoplazza and free.

Add the snippet. Open the app, click Add code, give it a name, paste your snippet, set the page type to All (excluding checkout page) and the placement to Bottom of the page (recommended), then save.

Be aware of one real limit: Shoplazza does not run custom code on the checkout page — its own option is literally named “All (excluding checkout page)”. Your chatbot will appear on the homepage, collections, product pages, cart, search, 404 and thank-you pages, but not inside checkout itself. In practice that is fine, because the questions that block a purchase get asked before checkout starts.

The Custom Code app also lets you target a single page type or limit a script to desktop or mobile. For a support chatbot, leave it on both and on all pages, so a buyer who lands deep in a collection is never further than one click from an answer.

What the Shoplazza chatbot does for international buyers

Replies in the buyer's language

More than 30 languages, detected from the message itself. No per-market configuration and no separate widget for each storefront language.

Shipping and returns, answered honestly

Delivery windows, tracking, duties and return routes come from your published policies, so the bot answers using your own content instead of inventing a promise.

Awake in every time zone

Your night shift is somebody's shopping hour. The chatbot covers the hours your team cannot, and hands over anything it should not decide alone.

Leads and transcripts you can act on

Unanswered questions turn into captured emails and readable conversations — a direct list of what confuses buyers in each market.

Read a week of transcripts and you usually find one missing sentence on a policy page that was quietly costing orders in a single country. Fix the page, and the chatbot starts giving the better answer immediately.

Frequently asked questions

How do I install a chatbot on a Shoplazza store?

Install the free Custom Code app from the Shoplazza App Store, click Add code, paste your Asyntai snippet, choose All (excluding checkout page) and Bottom of the page, and save.

Does the chatbot appear on the Shoplazza checkout page?

No. Shoplazza does not run custom code inside checkout. The widget shows on the homepage, collections, product pages, cart, search, 404 and thank-you pages — where pre-purchase questions happen.

Can the chatbot answer buyers in their own language?

Yes. It detects the language of each message and replies in it, across 30+ languages, even when the page itself is only written in English.

Where does the chatbot get its answers about shipping and duties?

From your store: product pages, shipping and returns policies, plus documents and FAQ pairs you upload. It answers using your own content, not generic AI knowledge.

Will the chatbot slow down my store?

It loads after your page does, and Shoplazza recommends bottom-of-page placement for that reason. Start on the free plan — 100 messages a month — and check for yourself before paying anything; see pricing.

Selling somewhere else?

Many cross-border merchants run a second storefront on another platform. The same snippet covers it.

Sell across borders without a night shift

One snippet in the Custom Code app and your Shoplazza store answers buyers in their language, at their hour. Free to start, live in minutes.

Get Started Free