AI Chatbot for Salesforce Commerce Cloud
Peak trading is when support breaks and when it matters most. A script tag in your storefront template adds an assistant that answers every shopper in parallel, in 36 languages, without a cartridge or a code freeze exception.
Try it on your own storefront for free
Enter your storefront URL and see how an AI assistant would answer your shoppers
See It In Action
For retail teams on Commerce Cloud preparing for peak
No Cartridge, No Code Freeze Problem
A cartridge means development, QA and a deployment slot you may not have before peak. A template tag can go in ahead of the freeze and be switched off by removing a line if anything looks wrong.
Holds Up Under Peak Volume
Black Friday multiplies contacts faster than any team can staff for, and queue times are what turn a good trading day into a bad brand day. The assistant answers everyone simultaneously at the same quality.
Consistent Brand Voice Across Locales
Regional teams write differently, and policy answers drift. One assistant with one set of instructions answers consistently in every market you trade in.
Answers the Pre-Purchase Questions
Sizing, materials, availability, delivery cut-offs, returns. These decide conversion during peak far more than another banner does.
Reveals What the Site Fails to Say
Recurring questions map straight onto product data gaps. Fixing them lifts conversion for every shopper, not only the ones who opened a chat.
Have any questions? Try our AI chatbot right now
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Built for Salesforce Commerce Cloud Merchants
One script tag in the storefront template. No cartridge, no deployment risk.
Template Tag Only
Nothing is installed into the platform, so there is no cartridge to certify or maintain.
Scales Through Peak
Parallel conversations mean queue times do not appear when volume multiplies.
36 Languages
Detected per shopper, keeping answers consistent across every locale you trade in.
Brand Voice Enforced
Tone and rules are set once and applied in every conversation, in every market.
Feedback on Product Data
Chat logs show which attributes shoppers cannot find, which is a prioritised backlog.
No Invented Promises
It answers from published content only, so nothing is promised that fulfilment cannot honour.
Simple Commerce Cloud Integration
One script tag in the storefront template covers the site. No cartridge is required.
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Sign up and copy your snippet
Create your Asyntai account, add your storefront URL so the AI can read your catalogue and policy pages, then copy the snippet from your dashboard.
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Add the tag to your storefront template
Place it in the global layout, the same way an analytics or consent tag is added.
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Load it after your content
Before the closing body tag keeps it clear of the critical rendering path and Core Web Vitals.
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Deploy with your normal storefront release
It is a template change, so it moves through your usual pipeline without platform work.
Sign up free and get your personalised snippet instantly - paste it once and the widget is live
Why Commerce Cloud Teams Choose Asyntai
Start free with 100 messages, scale before peak
Peak Without Queue Times
The single biggest service failure of the trading year is queueing. Automated answering removes it structurally.
No Seasonal Hiring
No temporary agents to recruit, train and release once the season ends.
Better Conversion on Paid Traffic
Peak traffic is expensive. Answering the last doubt in seconds protects the return on that spend.
Frequently Asked Questions
What Commerce Cloud teams ask first
What an AI Assistant Adds to a Retail Storefront
Peak Is Where Service Fails Predictably
Every retail team knows what happens in late November: contact volume triples, queue times stretch, and the brand experience that took a year to build gets tested by people waiting forty minutes for an answer about a delivery cut-off.
Staffing for that peak is expensive and imprecise. Automating the routine layer removes the queue rather than shortening it, which is a different quality of outcome.
Cartridges Make Small Ideas Expensive
Anything that requires platform development on Commerce Cloud carries real cost: specification, build, QA, certification and a deployment slot. That overhead means good ideas only get tested if someone is confident in advance.
A template tag inverts that. You can trial it on one locale, read a fortnight of real conversations, and decide with evidence rather than a business case written from assumptions.
Conversion Depends on the Last Question
Shoppers abandon over specifics: whether the size runs small, whether it arrives before an occasion, whether it can be returned in store. Those doubts occur at the decision point, not earlier.
Answering them within seconds is among the cheapest conversion levers available during peak, and it works on traffic you have already paid a premium to acquire.
Brand Voice Drifts Across Markets
Regional teams answer in their own style, and policy descriptions diverge. Over time customers in different markets are told materially different things about the same policy.
A single assistant with a single instruction set removes that drift while still allowing genuine regional differences to be encoded deliberately.
Chat Logs Are a Merchandising Input
When thousands of shoppers ask the same question, that is not a support signal, it is a product data gap. Analytics shows the drop-off but never the reason.
Because every conversation is recorded, the pattern is visible within days. Fixing the underlying attribute lifts conversion for every shopper, including those who never open the widget.
Ready for a Peak Without Queue Times?
Start free with 100 messages and have it live before the season starts.