AI Chatbot for Salesforce Commerce Cloud
Peak trading is when support breaks and when it matters most. A script tag in your storefront template adds an assistant that answers every shopper in parallel, in 36 languages, without a cartridge or a code freeze exception.
Try it on your own storefront for free
Enter your storefront URL and see how an AI assistant would answer your shoppers
See It In Action
For retail teams on Commerce Cloud preparing for peak
No Cartridge, No Code Freeze Problem
A cartridge means development, QA and a deployment slot you may not have before peak. A template tag can go in ahead of the freeze and be switched off by removing a line if anything looks wrong.
Holds Up Under Peak Volume
Black Friday multiplies contacts faster than any team can staff for, and queue times are what turn a good trading day into a bad brand day. The assistant answers everyone simultaneously at the same quality.
Consistent Brand Voice Across Locales
Regional teams write differently, and policy answers drift. One assistant with one set of instructions answers consistently in every market you trade in.
Answers the Pre-Purchase Questions
Sizing, materials, availability, delivery cut-offs, returns. These decide conversion during peak far more than another banner does.
Reveals What the Site Fails to Say
Recurring questions map straight onto product data gaps. Fixing them lifts conversion for every shopper, not only the ones who opened a chat.
Have any questions? Try our AI chatbot right now
Ask it anything - it is live on this page
Built for Salesforce Commerce Cloud Merchants
One script tag in the storefront template. No cartridge, no deployment risk.
Template Tag Only
Nothing is installed into the platform, so there is no cartridge to certify or maintain.
Scales Through Peak
Parallel conversations mean queue times do not appear when volume multiplies.
36 Languages
Detected per shopper, keeping answers consistent across every locale you trade in.
Brand Voice Enforced
Tone and rules are set once and applied in every conversation, in every market.
Feedback on Product Data
Chat logs show which attributes shoppers cannot find, which is a prioritised backlog.
No Invented Promises
It answers from published content only, so nothing is promised that fulfilment cannot honour.
Simple Commerce Cloud Integration
One script tag in the storefront template covers the site. No cartridge is required.
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Sign up and copy your snippet
Create your Asyntai account, add your storefront URL so the AI can read your catalogue and policy pages, then copy the snippet from your dashboard.
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Add the tag to your storefront template
Place it in the global layout, the same way an analytics or consent tag is added.
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Load it after your content
Before the closing body tag keeps it clear of the critical rendering path and Core Web Vitals.
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Deploy with your normal storefront release
It is a template change, so it moves through your usual pipeline without platform work.
Sign up free and get your personalised snippet instantly - paste it once and the widget is live
Simple, Transparent Pricing
Start free and scale as you grow. No hidden fees, no long-term contracts.
- 100 messages per month Maximum number of messages the AI can send
- Up to 1 website Maximum number of websites under one account
- Up to 50 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 1,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 1 seat Number of team members who can access the dashboard
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- 2,500 messages per month Maximum number of messages the AI can send
- Up to 2 websites Maximum number of websites under one account
- Up to 250 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 3,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 2 seats Number of team members who can access the dashboard
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Review chat logs
Access and review all conversations from your chatbot
- Smarter AI model You can enable a smarter AI model for better replies
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Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- Enable thinking You can enable thinking for more thoughtful AI responses
- Instagram, Messenger, WhatsApp, Discord, Zapier Connect your AI chatbot to Instagram DMs, Facebook Messenger, WhatsApp, Discord, and 6,000+ apps via Zapier
- REST API Build custom integrations with our REST API
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Leads
Collect emails and phone numbers from visitors with optional input fields
- Custom notice Display disclaimers or consent notices above the chat input with markdown link support
- Standard support Standard email support with faster response times
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- 15,000 messages per month Maximum number of messages the AI can send
- Up to 3 websites Maximum number of websites under one account
- Up to 1,000 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 15,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 3 seats Number of team members who can access the dashboard
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Review chat logs
Access and review all conversations from your chatbot
- Smarter AI model You can enable a smarter AI model for better replies
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Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- Enable thinking You can enable thinking for more thoughtful AI responses
- Instagram, Messenger, WhatsApp, Discord, Zapier Connect your AI chatbot to Instagram DMs, Facebook Messenger, WhatsApp, Discord, and 6,000+ apps via Zapier
- REST API Build custom integrations with our REST API
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Leads
Collect emails and phone numbers from visitors with optional input fields
- Custom notice Display disclaimers or consent notices above the chat input with markdown link support
- Standard support Standard email support with faster response times
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Real-Time Data Feed
AI can read real-time data (availability, status, products, etc.) during the conversation
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- Knowledge gaps AI analyzes conversations to identify where it lacked knowledge
- Daily report You can receive daily email summaries of your chat conversations
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Add images
AI AssistantWhat color is the wallet?The Classic Leather Wallet comes in Brown.Add images that the AI can display in chat conversations
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Product cards
AI AssistantShow me headphones under $200Here are our top picks:❮ ❯SoundMax Pro$149Add to cartAudioElite$179Add to cartAdd product cards that the AI can show to customers during chat
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User context
Pass user-specific information (order status, account status, renewal date, etc.) to the AI so it can use it during the conversation
- Custom tools Let the AI call your own API endpoints during a conversation to fetch live, request-specific data — order status, stock, tracking, account lookups, and more
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Image vision
AI AssistantI'm getting this error, can you help?I can see the issue! The error shows a missing semicolon on line 42. Add it after the closing bracket.Users can upload images in chat for troubleshooting, bug reports, or when they need visual help
- Speech to text Let visitors send voice messages that are automatically transcribed to text
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Live monitoring
Watch all chat conversations in real-time as they happen on your website
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Human takeover
Take control of any conversation and chat directly with visitors when needed
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AI Notifications
Get email alerts when AI detects specific scenarios you define (bug reports, sales opportunities, etc.)
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Escalation
Get notified when visitors request to speak with a human and join the chat directly
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Bookings
Let visitors book appointments directly through the chat widget with calendar integration
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Embeds
Embed external tools like Calendly, forms, or maps directly in chat responses
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Support Tickets
AI can create support tickets during conversations for issues that need human follow-up
- Transcript download Allow visitors to download their chat conversation as a text file
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- 50,000 messages per month Maximum number of messages the AI can send
- Up to 20 websites Maximum number of websites under one account
- Up to 5,000 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 100,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 10 seats Number of team members who can access the dashboard
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Review chat logs
Access and review all conversations from your chatbot
- Smarter AI model You can enable a smarter AI model for better replies
-
Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- Enable thinking You can enable thinking for more thoughtful AI responses
- Instagram, Messenger, WhatsApp, Discord, Zapier Connect your AI chatbot to Instagram DMs, Facebook Messenger, WhatsApp, Discord, and 6,000+ apps via Zapier
- REST API Build custom integrations with our REST API
-
Leads
Collect emails and phone numbers from visitors with optional input fields
- Custom notice Display disclaimers or consent notices above the chat input with markdown link support
- Priority support Priority email support with faster response times
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Real-Time Data Feed
AI can read real-time data (availability, status, products, etc.) during the conversation
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Real-Time Data Feed Max
Connect large product catalogs (up to ~25,000 items) using intelligent search with live data
- Knowledge gaps AI analyzes conversations to identify where it lacked knowledge
- Daily report You can receive daily email summaries of your chat conversations
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Add images
AI AssistantWhat color is the wallet?The Classic Leather Wallet comes in Brown.Add images that the AI can display in chat conversations
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Product cards
AI AssistantShow me headphones under $200Here are our top picks:❮ ❯SoundMax Pro$149Add to cartAudioElite$179Add to cartAdd product cards that the AI can show to customers during chat
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User context (higher limits)
Pass user-specific information (order status, account status, renewal date, etc.) to the AI so it can use it during the conversation
- Custom tools Let the AI call your own API endpoints during a conversation to fetch live, request-specific data — order status, stock, tracking, account lookups, and more
- Image vision Users can upload images in chat for troubleshooting, bug reports, or when they need visual help
- Speech to text Let visitors send voice messages that are automatically transcribed to text
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Live monitoring
Watch all chat conversations in real-time as they happen on your website
-
Human takeover
Take control of any conversation and chat directly with visitors when needed
-
AI Notifications
Get email alerts when AI detects specific scenarios you define (bug reports, sales opportunities, etc.)
-
Escalation
Get notified when visitors request to speak with a human and join the chat directly
-
Bookings
Let visitors book appointments directly through the chat widget with calendar integration
-
Embeds
Embed external tools like Calendly, forms, or maps directly in chat responses
-
Support Tickets
AI can create support tickets during conversations for issues that need human follow-up
- Transcript download Allow visitors to download their chat conversation as a text file
- Link tracking parameters Automatically add tracking parameters (like utm_source) to the links your chatbot shares, so you can see in your analytics how much traffic and how many sales it drives
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Remove branding
Remove all Asyntai branding and make the chat widget fully yours
- Reseller-friendly Also great for agencies — give each client their own white-label dashboard branded as you, not us.
- SSO Single Sign-On authentication for your team using SAML or OAuth providers
- Reply suggestions Generate professional email replies using your AI knowledge base
- Translation Widget Let visitors translate your website into 40+ languages with AI-powered translations
- Retention policy Automatically delete chat conversations after a set number of days, with the option to delete captured leads too
Not sure which plan is right for you?
InteractivePlan Calculator
Why Commerce Cloud Teams Choose Asyntai
Start free with 100 messages, scale before peak
Peak Without Queue Times
The single biggest service failure of the trading year is queueing. Automated answering removes it structurally.
No Seasonal Hiring
No temporary agents to recruit, train and release once the season ends.
Better Conversion on Paid Traffic
Peak traffic is expensive. Answering the last doubt in seconds protects the return on that spend.
Frequently Asked Questions
What Commerce Cloud teams ask first
What an AI Assistant Adds to a Retail Storefront
Peak Is Where Service Fails Predictably
Every retail team knows what happens in late November: contact volume triples, queue times stretch, and the brand experience that took a year to build gets tested by people waiting forty minutes for an answer about a delivery cut-off.
Staffing for that peak is expensive and imprecise. Automating the routine layer removes the queue rather than shortening it, which is a different quality of outcome.
Cartridges Make Small Ideas Expensive
Anything that requires platform development on Commerce Cloud carries real cost: specification, build, QA, certification and a deployment slot. That overhead means good ideas only get tested if someone is confident in advance.
A template tag inverts that. You can trial it on one locale, read a fortnight of real conversations, and decide with evidence rather than a business case written from assumptions.
Conversion Depends on the Last Question
Shoppers abandon over specifics: whether the size runs small, whether it arrives before an occasion, whether it can be returned in store. Those doubts occur at the decision point, not earlier.
Answering them within seconds is among the cheapest conversion levers available during peak, and it works on traffic you have already paid a premium to acquire.
Brand Voice Drifts Across Markets
Regional teams answer in their own style, and policy descriptions diverge. Over time customers in different markets are told materially different things about the same policy.
A single assistant with a single instruction set removes that drift while still allowing genuine regional differences to be encoded deliberately.
Chat Logs Are a Merchandising Input
When thousands of shoppers ask the same question, that is not a support signal, it is a product data gap. Analytics shows the drop-off but never the reason.
Because every conversation is recorded, the pattern is visible within days. Fixing the underlying attribute lifts conversion for every shopper, including those who never open the widget.
Ready for a Peak Without Queue Times?
Start free with 100 messages and have it live before the season starts.