How an AI chatbot helps Porto stores
A popular Magento theme, with support at any hour
Porto is one of the most used Magento 2 themes, with many demo layouts, a mega menu and its own theme settings. A good-looking store still needs someone to answer questions, often in the evening or at weekends.
An AI chatbot takes over the common questions. It reads your store, understands your products and your terms, then answers in the shopper's own language, in the tone you choose. Your shoppers get an immediate answer, and you stay in control of what it says.
Answering the questions that block an order
Most questions arrive just before the purchase: delivery times, returns if the size is wrong, express delivery, paying later. If the shopper can't find the answer in a few seconds, they close the tab.
The chatbot answers from your delivery, returns and terms pages. It reminds them of your returns window, the carriers you use and your free-delivery threshold. The shopper feels reassured and completes the order.
Live prices and stock, not guesses
Most chatbots only read the text of your pages. The Asyntai module can also read your catalog through a read-only integration, so it knows the price and the stock of today.
When a shopper asks if a size is available, the chatbot answers from the real stock and can show the product as a card, with its picture, price and link.
Useful insights for your next campaigns
Every conversation is saved and searchable. Over the weeks, you see which products interest people most, the objections that keep coming up and the information that is missing.
If many shoppers ask whether a product comes in another colour, you know what to add to your catalogue. If delivery costs keep coming up, you can show them more clearly. The chatbot becomes both a customer service tool and a source of insight to grow your store.