How an AI chatbot helps GLPI help desks
The same tickets, every day
GLPI is an open-source IT service management and help desk platform. Companies, schools and public bodies use it to manage tickets, assets and IT requests. Many tickets ask the same things: how do I reset my password, how do I connect to the VPN, why does the printer not work.
An AI chatbot answers them before a ticket is opened. It reads your IT guides and FAQ, then replies in plain words, in the tone you choose. Users get help at once, and your technicians keep their time for the real problems.
Answering the questions that block an order
Most questions arrive just before the purchase: shipping times, returns if the size is wrong, 2-day shipping, paying in installments. If the shopper can't find the answer in a few seconds, they close the tab.
The chatbot answers from your shipping, returns and terms pages. It reminds them of your return window, the carriers you use and your free-shipping threshold. The shopper feels reassured and completes the order.
A salesperson who knows every product
In a store, a salesperson helps with the choice. Online, the shopper is alone with your product pages. The chatbot takes that role: it compares two models, explains the difference between materials, recommends a size or suggests a matching item from your catalog.
Because it only answers from your content, it never recommends products you don't sell and never makes up specs. The richer your product pages, the more precise the answers.
Useful insights for your next campaigns
Every conversation is saved and searchable. Over the weeks, you see which products interest people most, the objections that keep coming up and the information that is missing.
If many shoppers ask whether a product comes in another color, you know what to add to your catalog. If shipping costs keep coming up, you can show them more clearly. The chatbot becomes both a customer service tool and a source of insight to grow your store.