AI Chatbot for Dukaan Stores
Orders placed on impulse and paid on delivery cancel just as easily. An assistant on your Dukaan store answers the questions behind those cancellations — delivery time, COD charges, sizing, authenticity — before the order is ever placed.
Try it on your own store for free
Enter your Dukaan store URL and see how an AI assistant would answer your customers
See It In Action
For Dukaan sellers losing orders between checkout and confirmation
Fewer Orders Cancelled at Confirmation
Cash-on-delivery orders are cheap to place and cheap to abandon. Most cancellations trace back to a doubt the customer never voiced. Answering delivery time, charges and product questions on the page produces orders that actually survive the confirmation call.
Added Through the Script Plugin
Dukaan offers a header and footer script inserter plugin. Install it, paste the snippet, and the assistant loads across the storefront. Note that custom scripts require your store to be on a custom domain.
Answers What Buyers Ask on WhatsApp
Indian customers are used to asking everything over chat: is this available, what is the final price with delivery, will it fit, when will it arrive. Those questions now get answered on the store, instantly, instead of queueing in your messages.
Hindi, English and 34 More Languages
Regional customers write in whatever language is comfortable. The assistant follows and answers in the same one, which matters more in India than almost anywhere.
Keeps the Promise Realistic
It answers only from what your store publishes, so it will not promise two-day delivery to a pin code you cannot reach that fast. Fewer broken promises means fewer returns paid for twice.
Have any questions? Try our AI chatbot right now
Ask it anything - it is live on this page
Built for Dukaan Merchants
One snippet through the script plugin. Requires a custom domain.
Better Order Quality
Buyers whose questions were answered before ordering cancel far less often at the confirmation stage.
Plugin, Then Paste
Install the header and footer script inserter, add the snippet, save. Nothing else to configure.
Hindi and 35 More Languages
Detected per message, so regional-language customers are served properly.
Delivery and COD Answers
Pin code coverage, timelines and COD charges answered from your own published terms.
Fewer Messages to Answer
The questions that fill your chat inbox get resolved on the store first.
No Overpromising
It quotes your terms rather than inventing faster delivery or lower charges.
Simple Dukaan Integration
One snippet through the script plugin covers the store. Custom scripts require a custom domain on your Dukaan store.
-
1
Sign up and copy your snippet
Create your Asyntai account, add your store URL so the AI can read your catalogue and delivery terms, then copy the snippet from your dashboard.
-
2
Install the header and footer script plugin
Find it in the Dukaan plugins list and add it to your store.
-
3
Add the snippet in the footer position
Give it a name, choose the footer, and paste the script so it loads after your page content.
-
4
Save and it is live
The assistant answers immediately. Tone, rules, documents and colours are managed from your dashboard.
Sign up free and get your personalised snippet instantly - paste it once and the widget is live
Simple, Transparent Pricing
Start free and scale as you grow. No hidden fees, no long-term contracts.
- 100 messages per month Maximum number of messages the AI can send
- Up to 1 website Maximum number of websites under one account
- Up to 50 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 1,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 1 seat Number of team members who can access the dashboard
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- 2,500 messages per month Maximum number of messages the AI can send
- Up to 2 websites Maximum number of websites under one account
- Up to 250 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 3,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 2 seats Number of team members who can access the dashboard
-
Review chat logs
Access and review all conversations from your chatbot
- Smarter AI model You can enable a smarter AI model for better replies
-
Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- Enable thinking You can enable thinking for more thoughtful AI responses
- Instagram, Messenger, WhatsApp, Discord, Zapier Connect your AI chatbot to Instagram DMs, Facebook Messenger, WhatsApp, Discord, and 6,000+ apps via Zapier
- REST API Build custom integrations with our REST API
-
Leads
Collect emails and phone numbers from visitors with optional input fields
- Custom notice Display disclaimers or consent notices above the chat input with markdown link support
- Standard support Standard email support with faster response times
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- —
- 15,000 messages per month Maximum number of messages the AI can send
- Up to 3 websites Maximum number of websites under one account
- Up to 1,000 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 15,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 3 seats Number of team members who can access the dashboard
-
Review chat logs
Access and review all conversations from your chatbot
- Smarter AI model You can enable a smarter AI model for better replies
-
Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- Enable thinking You can enable thinking for more thoughtful AI responses
- Instagram, Messenger, WhatsApp, Discord, Zapier Connect your AI chatbot to Instagram DMs, Facebook Messenger, WhatsApp, Discord, and 6,000+ apps via Zapier
- REST API Build custom integrations with our REST API
-
Leads
Collect emails and phone numbers from visitors with optional input fields
- Custom notice Display disclaimers or consent notices above the chat input with markdown link support
- Standard support Standard email support with faster response times
-
Real-Time Data Feed
AI can read real-time data (availability, status, products, etc.) during the conversation
- —
- Knowledge gaps AI analyzes conversations to identify where it lacked knowledge
- Daily report You can receive daily email summaries of your chat conversations
-
Add images
AI AssistantWhat color is the wallet?The Classic Leather Wallet comes in Brown.Add images that the AI can display in chat conversations
-
Product cards
AI AssistantShow me headphones under $200Here are our top picks:❮ ❯SoundMax Pro$149Add to cartAudioElite$179Add to cartAdd product cards that the AI can show to customers during chat
-
User context
Pass user-specific information (order status, account status, renewal date, etc.) to the AI so it can use it during the conversation
- Custom tools Let the AI call your own API endpoints during a conversation to fetch live, request-specific data — order status, stock, tracking, account lookups, and more
-
Image vision
AI AssistantI'm getting this error, can you help?I can see the issue! The error shows a missing semicolon on line 42. Add it after the closing bracket.Users can upload images in chat for troubleshooting, bug reports, or when they need visual help
- Speech to text Let visitors send voice messages that are automatically transcribed to text
-
Live monitoring
Watch all chat conversations in real-time as they happen on your website
-
Human takeover
Take control of any conversation and chat directly with visitors when needed
-
AI Notifications
Get email alerts when AI detects specific scenarios you define (bug reports, sales opportunities, etc.)
-
Escalation
Get notified when visitors request to speak with a human and join the chat directly
-
Bookings
Let visitors book appointments directly through the chat widget with calendar integration
-
Embeds
Embed external tools like Calendly, forms, or maps directly in chat responses
-
Support Tickets
AI can create support tickets during conversations for issues that need human follow-up
- Transcript download Allow visitors to download their chat conversation as a text file
- —
- —
- —
- —
- —
- —
- —
- 50,000 messages per month Maximum number of messages the AI can send
- Up to 20 websites Maximum number of websites under one account
- Up to 5,000 crawled pages Maximum pages you can crawl and add to knowledge base
- Up to 100,000,000 characters Total amount of characters in your knowledge base across all your websites.
- 10 seats Number of team members who can access the dashboard
-
Review chat logs
Access and review all conversations from your chatbot
- Smarter AI model You can enable a smarter AI model for better replies
-
Chat analytics
See analytics and insights from your chat conversations
- Localization Translate your widget to 32 languages
- Enable thinking You can enable thinking for more thoughtful AI responses
- Instagram, Messenger, WhatsApp, Discord, Zapier Connect your AI chatbot to Instagram DMs, Facebook Messenger, WhatsApp, Discord, and 6,000+ apps via Zapier
- REST API Build custom integrations with our REST API
-
Leads
Collect emails and phone numbers from visitors with optional input fields
- Custom notice Display disclaimers or consent notices above the chat input with markdown link support
- Priority support Priority email support with faster response times
-
Real-Time Data Feed
AI can read real-time data (availability, status, products, etc.) during the conversation
-
Real-Time Data Feed Max
Connect large product catalogs (up to ~25,000 items) using intelligent search with live data
- Knowledge gaps AI analyzes conversations to identify where it lacked knowledge
- Daily report You can receive daily email summaries of your chat conversations
-
Add images
AI AssistantWhat color is the wallet?The Classic Leather Wallet comes in Brown.Add images that the AI can display in chat conversations
-
Product cards
AI AssistantShow me headphones under $200Here are our top picks:❮ ❯SoundMax Pro$149Add to cartAudioElite$179Add to cartAdd product cards that the AI can show to customers during chat
-
User context (higher limits)
Pass user-specific information (order status, account status, renewal date, etc.) to the AI so it can use it during the conversation
- Custom tools Let the AI call your own API endpoints during a conversation to fetch live, request-specific data — order status, stock, tracking, account lookups, and more
- Image vision Users can upload images in chat for troubleshooting, bug reports, or when they need visual help
- Speech to text Let visitors send voice messages that are automatically transcribed to text
-
Live monitoring
Watch all chat conversations in real-time as they happen on your website
-
Human takeover
Take control of any conversation and chat directly with visitors when needed
-
AI Notifications
Get email alerts when AI detects specific scenarios you define (bug reports, sales opportunities, etc.)
-
Escalation
Get notified when visitors request to speak with a human and join the chat directly
-
Bookings
Let visitors book appointments directly through the chat widget with calendar integration
-
Embeds
Embed external tools like Calendly, forms, or maps directly in chat responses
-
Support Tickets
AI can create support tickets during conversations for issues that need human follow-up
- Transcript download Allow visitors to download their chat conversation as a text file
- Link tracking parameters Automatically add tracking parameters (like utm_source) to the links your chatbot shares, so you can see in your analytics how much traffic and how many sales it drives
-
Remove branding
Remove all Asyntai branding and make the chat widget fully yours
- Reseller-friendly Also great for agencies — give each client their own white-label dashboard branded as you, not us.
- SSO Single Sign-On authentication for your team using SAML or OAuth providers
- Reply suggestions Generate professional email replies using your AI knowledge base
- Translation Widget Let visitors translate your website into 40+ languages with AI-powered translations
- Retention policy Automatically delete chat conversations after a set number of days, with the option to delete captured leads too
Not sure which plan is right for you?
InteractivePlan Calculator
Why Dukaan Sellers Choose Asyntai
Start free with 100 messages, upgrade as order volume grows
Lower Cost of Cancelled Orders
Every COD order that cancels after dispatch costs shipping both ways. Answering doubts first is the cheapest way to reduce that.
Always Available
Indian shopping peaks late in the evening. The assistant answers then, without anyone staying up.
A Quieter Chat Inbox
Routine questions stop arriving personally, which is what makes growth manageable for a solo seller.
Frequently Asked Questions
What Dukaan sellers ask before installing the plugin
What an AI Assistant Changes for an Indian Online Store
Cheap to Order, Cheap to Cancel
When payment happens on delivery, placing an order costs the customer nothing, so orders get placed speculatively. The seller absorbs the consequences: packing, dispatch, a refused delivery and freight in both directions.
Reducing that starts before checkout. A customer who has already been told the delivery window, the COD charge and how returns work is making a considered decision rather than a casual one, and considered orders survive.
Everything Gets Asked in Chat
Indian buyers ask by message as a default: availability, final price including delivery, whether a size will fit, whether the product is genuine. Sellers answer the same questions dozens of times a day across WhatsApp and Instagram.
Putting those answers on the store does not remove the conversational habit, it just moves the routine part off your phone. What still reaches you is the negotiation or the special request, where a person genuinely adds value.
Language Is Not Optional
A buyer typing in Hindi, Marathi or Tamil will not switch to English to get help; they will leave. Serving regional customers properly is a revenue question, not a courtesy.
Detection per message means the assistant simply mirrors whatever the customer used. No language selector, no separate content, and no assumption about who your customer is.
Trust Is Built With Specifics
Doubt in this market is concrete: will it actually arrive, is it the product in the photo, what happens if it is wrong. Vague reassurance does nothing; a precise answer from your own published terms does a great deal.
Because the assistant refuses to invent, what it promises is what your operation can honour. That alignment is what keeps a good review rate while volume grows.
Solo Sellers Need the Hours Back
Most Dukaan stores are one person doing sourcing, photography, packing and support. Support is the part that expands fastest and creates the least value per hour spent.
Handing the repetitive layer to software returns those hours to the work that grows the store, and it does so without the customer noticing any reduction in service.
Ready to Stop Losing Orders at Confirmation?
Start free with 100 messages and answer your buyers before they place the order.