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Add to Home Screen Custom Open Button

Speech to Text

Let visitors speak their questions instead of typing

Enable Speech to Text
Standard & Pro Plans

Overview

Speech to Text adds a microphone button to your chat widget, allowing visitors to speak their questions instead of typing. The AI transcribes the spoken audio into text using advanced speech recognition, then processes it like any other message.

This feature is especially useful for mobile visitors, users with accessibility needs, or anyone who prefers talking over typing.

How It Works

  1. Visitor taps the microphone - A microphone icon appears next to the message input
  2. Visitor speaks - They say their question while a voice indicator is shown
  3. AI transcribes the audio - Speech is converted to text using advanced recognition
  4. Message is sent - The transcribed text appears in the input field (or is auto-submitted)
Speech to Text
Enabled
Visitors can speak their questions using voice input

Benefits

When Speech to Text is enabled, your chat widget gains these capabilities:

Mobile-Friendly Speaking is faster and easier than typing on mobile devices
Accessibility Users with mobility or dexterity challenges can use voice instead
Multi-Language Supports multiple languages automatically based on the speaker
Faster Input Speaking is often 3x faster than typing for longer messages

Auto-Submit

You can optionally enable Auto-Submit, which automatically sends the message as soon as the voice transcription is complete. This creates a seamless, hands-free experience for the visitor.

When auto-submit is disabled, the transcribed text appears in the input field so the visitor can review or edit it before sending.

Auto-Submit OFF
  • Visitor can review & edit text
  • Corrects any transcription errors
  • Good for precision-sensitive topics
Auto-Submit ON
  • Instant, hands-free experience
  • Fastest possible interaction
  • Great for simple questions

Enable Speech to Text

Setting up Speech to Text is quick and easy:

1
Go to Speech to Text Navigate to Speech to Text from your dashboard
2
Click Enable Click the "Enable Speech to Text" button
3
Configure Auto-Submit (optional) Toggle auto-submit on if you want messages sent automatically after transcription
4
Done! A microphone icon will appear in your chat widget's input area

Note: Speech to Text requires the visitor's browser to support audio recording (microphone access). Most modern browsers on desktop and mobile support this. The visitor will be prompted to allow microphone access the first time they use it.

Alternative: Customize Page

You can also toggle Speech to Text from the Customize page alongside all other widget settings. Both pages control the same setting.

Tip: Test the voice input yourself by opening your chat widget and tapping the microphone icon. This helps you understand the experience your visitors will have.