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Reply Suggestions

Generate professional email replies using your AI knowledge base

Open Reply Suggestions
Pro Plan

Overview

Reply Suggestions helps you draft professional email responses to customer inquiries. Simply paste a customer's email, and the AI generates a reply using your knowledge base - ensuring accurate, on-brand responses every time.

This is perfect for support teams who need to respond quickly while maintaining consistency across all customer communications.

How It Works

  1. Paste the customer email - Copy the message you need to reply to
  2. Add instructions (optional) - Specify tone, key points, or special requests
  3. Generate reply - AI creates a professional response using your knowledge base
  4. Edit and send - Review, adjust if needed, and copy to your email client
Reply Suggestions
Customer Email
Hi, I ordered a product last week but haven't received any shipping updates. Can you help?
Suggested Reply
Hi there, Thank you for reaching out! I'd be happy to help track your order. Could you please share your order number? Once I have that, I can check the shipping status right away. Best regards, Support Team

Key Features

Knowledge-Based Replies

AI uses your FAQs, products, and documentation to provide accurate answers

Editable Responses

Click directly on the suggested reply to make manual edits before copying

Adjust & Rewrite

Use the Adjust button to request changes like "make it shorter" or "more formal"

One-Click Copy

Copy the final reply to clipboard and paste into your email client

Using Reply Suggestions

1
Paste the customer message Copy the email or message you need to reply to into the text area
2
Add instructions (optional) e.g., "Be extra friendly", "Mention the summer sale", "Keep it short"
3
Click Generate Reply Suggestion The AI will create a professional reply using your knowledge base
4
Review and edit Click on the reply to edit it directly, or use Adjust for AI-powered rewrites
5
Copy and send Click Copy button and paste into your email client

The Adjust Feature

After generating a reply, click the Adjust button to request AI-powered rewrites:

Example Instructions

  • "Make it shorter and more concise"
  • "Add more details about our return policy"
  • "Make the tone more formal"
  • "Include information about our warranty"
  • "Be more apologetic about the delay"

How It Works

  • The AI reads your current reply (including any manual edits)
  • Applies your requested changes
  • Generates a new version
  • You can adjust multiple times until satisfied

Message Usage

Each reply generation counts as 1 message towards your monthly limit. This includes:

  • Initial reply generation
  • Each time you click Regenerate
  • Each time you use Adjust to rewrite

Tip: You can click directly on the suggested reply to make manual edits without using additional messages. Only AI-powered actions (Generate, Regenerate, Adjust) count towards your limit.

Best Practices

Keep Knowledge Base Updated

The better your FAQs and instructions, the more accurate the replies

Always Review

Check the suggested reply before sending - AI assists, you decide

Use Instructions

Add context like "customer is upset" or "they're a VIP" for better replies

Personalize

Add the customer's name and personal touches after copying

Note: Reply Suggestions is available exclusively for Pro plan users. Each reply counts towards your monthly message limit.